IT Director - free course from the Russian School of Management, training, Date: December 6, 2023.

IT department as a service organization in a crisis. Organization and automation of ServiceDesk
• Requirements for IT service and its classification.
• Systemic and integrated, process and functional approaches.
• Modern information service. Basic processes.

• Balancing the interests of the owner, IT department employees, clients, colleagues and partners.
• Technical support for IT services.
• Information and staffing support for IT services.
• Features of the creation, implementation and operation of a digital system with artificial intelligence.
• Sincere information service. Corporate culture of the IT department and features of employee motivation.
• Practical development of a digital catalog of services and implementation of IT services.
• IT service implementation project management and information service prospects.

Management of business information systems. Innovation in IT
• Types of information systems (IS) and the business problems they solve. Automation of business processes.
• A little about IT strategy and business value creation. CoBIT.
• Types of information systems and their users. Fundamentals of modern IC architecture.
• Catalog of information systems: ERP, HRMS, CRM, PPM, BPM/CPM, PLM, BI.
• Typical problems with the implementation and use of IS.
• Scenarios for successful IS implementation. When should you hire external consultants?
• Integration of IS among themselves. Data consistency problem.
• Corporate storage (Data warehouse). Processing large volumes of data.

Project management – ​​from charter to reports
• Introduction to project management.
• Project, program, portfolio.
• Project participants.
• Project management processes.
• Project initiation.
• Project planning.
• Project risk management.
• Project execution control.
• Completion of the project.
• Planning of project management processes.

Project team management
• Project team: composition, structure, characteristics.
• Defining the roles of project team members (according to M. Belbin).
• Tasks of forming a project team.
• Project manager competency model using the “PMI talent triangle” (key skill groups).
• Determining the types of motivation of project team members.
• Tools and methods for project team management.
• Development of interpersonal relationships in the team, effective decision making.
• Features of a remote team.
• Specifics of the role of a manager managing employees remotely.
• Main tasks and difficulties of remote management.
• Main channels of remote communications.
• Overcoming information distortions in remote communication.
• How to establish constructive communication remotely.

Systems thinking and idea generation in turbulent conditions
• System and systems thinking. Areas of use.
• Types of systems, laws and principles in the system.
• Elements and relationships in the system. Properties of the system and its parts.
• Information in systems. Feedback.
• Reinforcing and balancing feedback in systems.
• Cause and effect: error and truth.
• Construction of system models.
• Systems thinking tools.
• Creative and Logical thinking.
• 5 stages of the creative process. Warm up. Generating ideas (Brainstorming Tool). "Ripening" of ideas. Evaluation and selection of ideas. Final analysis.
• How to “pump up” your mind.