How to cope with the "office bullies"

At school there is always someone who offend, and those who offend. Teachers and educators struggling to smooth the atmosphere in the class and conduct educational conversations with bullies. Sometimes they do, sometimes - not. And in the case of the failure of someone being bullied, usually changing the school and begins with a clean slate.

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And if you think that in such agony ends simultaneously with a diploma, then you are grossly mistaken. In offices sit the same hooligans who have completed high school and are not able to re-educate. Only the methods they have slightly different: instead of throwing a backpack with textbooks in the trash or toilet, they are all available ways they are trying to make it so that you could not cope with his work. Gossip, petty sabotage, concealment of important facts to work, complaints - this is only the most simple set (ambulance box) office bully. Of course, such behavior is not the best way affects the performance of the company. And if the school talking with bullies - this is the work of the teacher, the office of "teacher" - is the boss. And if the head - that's you, you will be helpful to know the four rules that will help prevent these "office float" even before they begin.

Highlight the type of behavior that you would like to see in his office

To prevent abuse of office, you should clearly outline the rules of conduct in the office in a positive tone. That is, your employees need to know what is appropriate and what you will not tolerate. But this policy of intimidation does not work. You should focus more on what you want to happen in your office than on what you do not want.

Encourage those who are trying to solve conflicts peacefully

If you heard one of your employees is trying to resolve the conflict without quarrels and mutual kicking, support him. And after the resolution of the conflict will have a talk with him, ask how he was looking for ways out of this situation? What is guided? If you know how to do better the next time you repeat the problem, share their experiences.

Better yet, once during the interview to find out how the conflict a person and how he reacts to stress or unusual situations. When I came to the interview in the online store, I actively inquired about how I react to rude customers, how I would respond in the event of certain situations and so on. If you know on what ground most often conflicts arise, you can make a list of questions for the new candidates and to conduct a survey on the interview already, that in future there was no unpleasant surprises for you, as well as new employees.

Clearly list the roles and responsibilities

When each employee has a job description, which clearly states everything that is included in his duties, the problems become much less. And not a very pleasant assignment will not be otfutbolivat in a circle, while each employee will write LPP, which will explain what it is not included in his duties.

But sometimes it happens that the duties are constantly changing and expanding. This is especially true in startups, because it has no clear boundaries and model is constantly changing. In such cases it is better to hold small meetings at which changes will be announced and distributed new responsibilities.

Be open to feedback

In one of the companies have problems because of the constant gossip and rumors. As a result, the company's CEO is decided to open the e-mail, which employees could be used to verify the rumors. He responded to every request and thus reassured employees.

Of course, if a lot of employees, you can fill a similar post, but you can select to check this post a couple of hours a week, and tell about it to colleagues.

You must make it clear to your employees that they can always ask you about what they care about. In other words, your door should always be open, and you - are ready to not only hear, but also to answer questions.

And very brief remark from me. As a student, I worked in the regional statistical offices, in which 99.9% of the employees were women and the average age predpesnionnogo. As you can imagine, a more suitable place for gossip and intrigue difficult to find. Main Head of deputies tried hard to spoil the life of his players - heads of departments, and those in turn drank krovushku his subordinates. As a result, the performance suffered, suffered and staff performance, for which the premium is not pat and not discharged in the state structures of the head. But, thank God, the boss of the Office was a wise woman, and calmly respond to what is happening, to screen out false rumors checked those she considered the truth and, most importantly, she was always ready to listen to ordinary employee. Time for this, of course, took a lot. But if she did not try to understand what is happening, to work with so many sticks in the wheels would be virtually impossible.