The whole truth about karsheringe: Layfhaker with predilection interrogate "Delimobil"

- Let's start with the most common questions: take the car "Delimobile" can anyone with a driver's license? With foreign, too?

- Yeah, I take the car to any person over 19 years old with driver's license. A set of documents for registration of the same, and for Russian citizens and foreigners: we need the right to a passport.

- If the inspection vehicle damage some scratches remain unnoticed, for it then have to pay?

- When you noticed and photographed the damage, it is fixed in the support service. And if you missed scratch, surely another user said it is up to you. Therefore, we can just quietly go and not worry about the damage that had been inflicted to you.

If you notice something already before the complete rent, you can inform the customer support after the fact.

Some hard and fast rules we have. We understand that customers are not cyborgs: they may notice something and miss something.

- How do I install the culprit, if the driver has left the whole machine, and then knocked it parked on the street?

- This situation sounds really scary! But in fact, it is easy to resolve.

All Moscow hung with cameras, and our cars - sensors, alarm systems and telematics equipment. If we see on the tracker, that at the time of the accident the car was parked and was not in the lease, pressed the previous client, no one will. The risks are the same as with a personal car that you park somewhere in the city, rather than in his garage.

- We know that the car "Delimobilya" can be left at any permitted parking, even charged. But what happens if the driver parks where you can not?

- Perhaps the parking - it is one of the most important advantages karsheringa. You can just park on open land and not have to worry about payment. With the observance of the rules, of course!

With parking in forbidden places is different. May be lucky: it will take the next user to quickly and no penalty will be discharged. And it also happens that the car being taken away to the car pound. In this case, the client will have to pay the registration fee, towing performance and go disembarrass car. The same procedure as in the case of irregular parking of personal cars. With one difference: you can not deal with the situation himself, and to delegate the problem to us. And then evacuated for auto send experts "Delimobilya". But for this service will be charged an administrative fee, so normally customers prefer to pick up the car yourself.

Fortunately, it happens infrequently: most drivers parked on the rules.

- In your karsheringe driver does not have to pay for gasoline. But if you had to travel a lot and gasoline ended, how to refuel?

- Fuel - another huge advantage karsheringa. No need to worry about how much it costs and where to look for gasoline refueling. You just ride for fun and leave the car with the same level of gasoline that is.

We try to do so that the machines were always tucked to the maximum. We have special staff that monitors the car in the city: distilled them into place with the greatest demand, inspect and wash, season. But in case the customer has to fill up on their own, each car has a fuel card. With them you can free pour fuel into a network of partner filling stations. And for that kind of trouble we accrue customers a nice bonus.

We even have customers that are specifically looking for a car in need of refueling, and then ride on accrued points.

- How do you treat the fines? karsheringa drivers are entitled to a 50% discount at fast payment, as is the case with your own car?

- Traffic rules are the same for all - as well as with private transport, the fines can be paid at a discount, if you do it quickly. The client does not even need to do most anything: the service will notify the penalty and write off the amount with the attached map.

- When there is an accident involving the car of karsheringa who pays for the damage?

- When our client gets into an accident in the first place it must call customer support. Operators will talk about the need for action sequences, documents that will need to provide. Sometimes it is enough evroprotokol. Sometimes there is a need to call the traffic police.

Any accident - is stressful for the driver, so we try to support our customers all over: help, explain, reassure.

All vehicles are insured, so that if a customer chose a tariff with Hull, it is exempt from any payments. If the driver chooses the plan with CTP and was responsible for the accident, his payments are limited to 30 thousand rubles. Whatever the damage, that amount will not have to pay.

- And if an accident happens without the other party, such as a driver was in a hole in the road and crushed the suspension, I call the traffic police and the need to take certificate "SDA is not broke"?

- It operates the same principle: it is necessary to contact customer support. In place of our mechanics will come and help you to understand. They will look at the video from the accident site and establish what the reason was.

If the vehicle was not damaged because of the driver, we begin to argue with the contractors who carried out work in this area and, for example, forgot to close the door. If the customer picks a dispute, we will help him in every possible way and provide legal assistance.

- And what to do if the machine suddenly broke itself or a flat tire?

- You will not believe it is necessary to call the help desk. This happens very rarely: for vehicles able to attend full-time, our repair service, so all machines are in good condition. karsheringa cars really intensively exploited, they have to be repaired more frequently than private cars. This specificity niche. But we have full control of the process, collect Big Data on all breakdowns, repairs and risks.

If, nevertheless, it so happened that in the course of the lease breakage was found, after a call to the help desk (yes, again, everything is solved through it) comes to a team of mechanics with the new car. Therefore, the customer simply continues to ride on a working machine, and with a broken versed mechanics. And of course, we will accrue to the client bonuses for the inconvenience: we give free minutes of our service.

- Have there been any unusual occurrences? For example, the client was trying to steal a car and had to look for? Or I take full insurance and specifically crashed car?

- Everyone knows that cars are crammed karsheringa telematic equipment, so we quickly find intruders. Moreover, in any emergency situation, we can remotely lock the car. Frankly, a potential thief is easier to steal a private car than the car karsheringa.

In general, the attitude towards karsheringu changes. This used to be perceived more as entertainment. Today, these cars - the usual way to get around the city. We have been working for more than three years and see how people are increased awareness, people will not carry off the brush or debris, knowing that they and their friends constantly use karsheringom.

More fun is happening. For example, customers sometimes forget in the car unusual things: jars of jam and pickles from her grandmother, an easel with a beautiful pattern, baby walkers and chairs, vintage camera, dummies exploded a.

Once someone accidentally left in the car kittens. We quickly found them and returned to the owner.

The fact that in the autumn-winter period the most frequent findings - a hats, scarves, gloves, umbrellas, and can not speak.

It happens that users karsheringa acquainted with each other and their relations are fastened. For example, one young man parked his car and finished the rent, and the girl almost immediately booked the same car - and between the boys slipped a spark. Or clients simultaneously arrived at the gas station on the "delimobilyah" and, while helping each other figure out what and how in love. Here's a karsheringovy Tinder sometimes happens, a lot of cases. :)

- What should people do to it banned the use of karsheringom "Delimobil"?

- The most important thing for us - the client was adequate and did not violate traffic rules. Another of the specific requirements of the service - a ban on the transfer wheel to third parties. Customers' Delimobilya "are screened, that is, if we allow the person to our driving, we trust him. A tolerance to driving untested men - is the loss of our trust. And to bring it back is almost impossible.

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