How to pay for an apartment: detailed instructions for HCS-quest passage
Right Educational Program / / December 19, 2019
How is the payment for housing and utilities?
All payments are divided into three blocks:
1. housing maintenance
This includes all services provided by the management company: repair and maintenance of elevators, entrances and cleaning the local area, work dispatching, garbage disposal and so on. Since 2017, on the same block includedFederal law from 29.06.2015 N 176-FZ (ed. from 29.07.2017) "On amendments to the Housing Code of the Russian Federation and Certain Legislative Acts of the Russian Federation" costs of communal resources - energy, water, gas - obschedomovye needs.
ODN costs are defined as follows: the management company adds the resource consumption in each apartment and takes the sum of the value that showed obschedomovoy metering device. The difference is distributed to all owners of premises in proportion to the size of the apartment.
2. Utilities
In this unit get the electricity, gas, hot and cold water, heating, sanitation services - all without taking into account the needs of the common house. Consumption of electricity, gas and water is calculated by the readings of counters, or if they do not, according to the standards set by the regional authorities. To determine the volume of wastewater services, put indicators consumed hot and cold water. The fee for heating is calculated in accordance with the indications of general building heat energy meters and the meter apartment.
If the contract is for the supply of a resource signed directly, rather than through the management company, will have to be calculated separately resursosnabzhayuschey organization.
3. Other
Intercom, security services, access to a common TV antenna and so on.
When paying for an apartment?
According to the Housing CodeHousing Code, Article 155, "Payment of housing and communal services", The fee for an apartment must be paid no later than the 10th day of the month following a calculated. It is a universal requirement, unless otherwise noted in the contract between the owner and the service provider (the exact calculation of the date indicated in the payment document).
The management company may send platozhku over the past month or the current, this information is in the document.
How do I submit indications of counters?
Month must be submitted to a management company established by the testimony of metering devices in the apartment communal resources, otherwise the calculation will be carried out according to the standards (for each region are set by local authorities). There are several options how to do it:
- In the manner provided by the management company. Put a note with the latest readings of the mailbox at the entrance, to make reading on the website of the Criminal Code, and so on. Information about how the organization prefers to receive data from the tenants, usually on the bench in the entryway.
- When making the rent at the post office.
- When visiting the settlement center. In every region of this structure is called differently: a single settlement and information center, a single Information and settlement center, settlement and information center, a regional information center, urban settlement center and so on. Make reading metering devices can sometimes be on the organization's website, pre-registration will have to undergo the procedure.
- On the site Public utilities information systemWho works in the "public services". Log in to the service, you can login and password "public services». If you do not, you need to register on the website and get the verification code by mail, in one of the service centers or by electronic signature.
If the contract is for the provision of utility services concluded directly with the suppliers, leaving evidence of counters should be directly on the site resursosnabzhayuschey organization.
Where to get platozhku and that it should be specified?
How does platozhka
A single payment document may have different names: a receipt, notification, notification, and so on. However, it must necessarily contain the following information:
- surname, name and patronymic of the landlord;
- mail address of the apartment;
- name of artist housing services, contacts, the number of his bank account and details;
- personal account of the owner of the apartment;
- month for which invoiced;
- a list of all the services for which you pay;
- an indication of the tariffs for each service;
- services units;
- the volume of consumed services (according to the standards or counters);
- the size of the final payment for each service;
- the volume of services obschedomovye spent on the needs and size of the payment for them;
- Whether recalculation was carried out and on what grounds;
- information on fines.
Exemplary appearance platozhki Ministry of Construction promulgated in early 2017.
The most important information - Inn of the managing organization and the number of personal account of the landlord. It is in most cases they will need to pay the rent.
Where to get platozhku
Search for a single payment document, you can:
1. In the mailbox. In most cases, the management company, or HBC HOA sends platozhki so.
2. The management company at personal visit.
3. In an e-mail if the management company provides such a service. You can leave a request on the website of the organization or directly to her office.
4. In the settlement center, or on its website. These organizations often provide platozhki in electronic form in the user's office.
5. On the site Public utilities information system. First you need to attach a personal account to the personal account.
Billing information can be obtained by pressing the "Learn about the debt" on the home page.
6.Cherez federal system "City". If your management company is cooperating with the service, the data to enter the private office can be obtained from its employees. The right information is in the section "Detailed account".
Where to pay the rent?
1. At the post office
The classical way: you come to the post office to queue, are giving to the cashier platozhku and money, get a receipt of payment.
2. Through the settlement center
To pay for housing and communal services, enough to come to the cashier settlement center with platozhkoy. There also must be prepared to queue.
Option for social phobia - see if you can pay the rent online through the settlement center site. Some institutions provide such an opportunity.
3. through Bank
The bank cashier can pay by cash or card. Need platozhka, other operators will do for you.
4. At ATMs and terminals
In terms of payment HCS functionality of ATMs and terminals similar. They need to look in the terrain areas: shopping malls, stores, gas stations, metro stations. And of course, cell phones, set by the Bank, just show up at the offices of these institutions. It should be borne in mind that some ATMs will not accept cash, and some terminals - card.
ATM or bank terminal client where you are, you can often pay no commission, although there are exceptions.
The desired function will be hidden behind the button "Payments", "Payments", and so on. Click on it and follow the instructions of the terminal. In some cases, you will have to enter in the search box the name of the management company, in some - to search the inn. Perhaps the terminal or ATM prompts to find an organization by barcode with platozhki.
To pay for housing and communal services, you need to enter the number of your personal account, specify the month, for which you pay, and the right amount. The sequence of actions is largely dependent on whether the company belongs to a terminal or ATM, but the algorithm is most often understood intuitively.
The main thing - carefully check the figures that enter and which brings the device to the screen, to the payment in the desired amount left for other purposes.
5. Through the website "Public services"
log on website. The Service Catalog, select the "payment of utility."
Choose from the list of service providers.
It is worth noting that the choice of managing organizations in the "public services" is small, but it may be that you are lucky.
6. Through the State Housing information system
Go to your personal account, click on "Pay for utility services on any personal account."
Enter into the opened form all the necessary information and pay.
From a personal account, you can also connect a personal account to your account the next time go to the payment directly from the home page.
7. Through the federal system "City"
Automated payment collection and processing system of the population for housing and other services makes it possible to make money for an apartment online. Information on the exposed payment will be available in your account.
8. Through online services, banks
Many banks offer the option to pay for utility services online. To do this, you need to be a customer of the institution, the login and password to the personal account can be obtained from any branch of the bank.
For example, in "Sberbank Online"You need to pay for an apartment in the" Transfers and payments. " Click on the link "Rents."
Select a region, then the management company from the list. Not to scroll the list of organizations you can enter the TIN with platozhki in the search box, the desired Criminal Code will be selected automatically.
Then dial the personal account number, as specified in the payment document. Next, open form of payment, which will be proposed for the amount of the transfer. Check it correctly, sometimes the system are the data for the last month. In this case, enter the numbers manually and pay.
The system of "Alfa-Bank", "Alpha click"About a similar action: click the category" Payments ", then select" Utilities. "
Find your management company or go to the Criminal Code search page for INN.
sites algorithm of actions of different banks is similar, so the difficulties should arise.
9. Through mobile banking applications
To access the payment of housing and utility bills, you need to download the app and your bank account there. Learn about the conditions of verification on the site of a financial institution. Most often enter the code enough, sent by SMS, but the bank may be additional requirements.
The algorithm is similar to that used in online banks. We need to find the category "Payments", or the like, and then select the section "Utilities" or go directly to the selection of the managing organization.
What happens if you do not pay the rent?
The legislation provides some leverage to fight against unfair payment of utility services.
1. penalties
During the first month of non-payment is not fined. Further penalties chargedFederal Law "On Amendments to Certain Legislative Acts of the Russian Federation in connection with strengthening of payment discipline of consumers of energy resources "from 03.11.2015 N 307-FZ (the latter edition) for each day of delay including the day of its maturity: 31-90-th day - 1/300 of the refinancing rate of the Central Bank of the Russian Federation (currently equal to the key rate of the Central Bank of the Russian Federation and of 7.75%The Bank of Russia decided to cut the key rate by 50 bp to 7.75% per annum) Of the outstanding amount, with the 90-th day - 1/130 rate.
fine size can not be more than the amount of debt.
2. Restriction or termination of the provision of services
According to the decree of the RF Government Decree № 1498RF Government Decree of 26.12.2016 N 1498 "On the issues of public services and the maintenance of the common property in an apartment building», A provider of services may no longer have it, if the customer has accumulated a debt of more than the sum of payment for 2 months. Disabling be hot water, gas, electricity and drainage.
Disable cold water and heating the law forbids.
Resursosnabzhayuschaya organization of pre-notification to the debtor about the upcoming trip. This may be a registered letter, the text in platozhke, a phone call, an e-mail - any process in which can be fixed to information destination. If the notice was not the apartment owner can challenge the actions of the supplier in court.
3. The ban on travel abroad
Public utilities may apply to the court to strebovat debt from the defaulter. If the decision is made in favor of resursosnabzhayuschey organization, the case file will be transferred to bailiffs. FSSP is another lever of influence on the debtor - a ban on travel abroad. Is that possibleFederal law from 02.10.2007 N 229-FZ (ed. from 12.05.2017) "On Enforcement Proceedings"If the debt has exceeded 30 thousand.
4. Eviction
If the non-privatized housing
According to lawHousing Code, Article 90 "The eviction of the tenant and live with him members of his family from the premises with the provision of alternative accommodation on the social contract of employment"To be evicted from the occupied housing for social rent agreement, not enough to pay the utility bills for six months.
The citizen and his family can not drive on the street, it is obliged to provide under the terms of sotsnayma other housing - 6 m² per person.
If housing in the property
Evicted from the apartment of its owner is difficult, but possible. In this case the property is put up for public auction. After the sale of the money goes to pay debts and court costs. The rest is returned to the former owner of the apartment. However, according to the law, this measure may be applied, if the disputed property is not the only property of the debtor.
How to make a recalculation of the rent?
There are some cases in which you can do recalculate the amount you have to pay for services rendered.
In the case of a long absence of tenants
If you are out in the apartment for more than 5 days and you can prove it by documents (tickets, check out of the hotel and so on), you can contact the management company with statement recalculation of the rent. The changes will affect only utilities - except for heating - if the apartment is no meters and they can not be setOrder of the Ministry of Regional Development of Russia from 29.12.2011 N 627 "On approval of the criteria for the presence (or absence) of technical possibilities of setting an individual, total (apartment), collective (Obschedomovogo) metering devices, and forms the survey instrument for establishing the presence (absence) of a technical installation possibilities of such metering equipment and order it filling ". If there are metering devices, recalculation will not.
If the service is not provided
The consumer is entitled to require recalculation if emergencies on networks and communications were not, but:
- Cold or hot water, no drainage system over 4 hours once more and 8 hours per month in total;
- Electricity is not longer fed 2 hours with two power supplies 4 and longer - at one;
- heating absent for more than 24 hours in total, or more than 16 hours if the room temperature was 12-18 ° C, or more than 8 hours at a temperature of 10-12 ° C, 4 hours or more at 8-10 ° C.
To get a recalculation, you must notify the management company of the lack of services in writing or by phone. Manager must make a note about it in the message log. If disabling the cause is known, and you will call her, and timing services to resume.
If the managing organization are not aware of the reason for the lack of resources, you have to agree the visit of the Criminal Code of the representative who will record that you really do not have water or light, and so Further. Upon filled act, which records the date and time of the scan. If the service is not provided for a long time, you can initiate a check to the preparation of the second act.
On the basis of the acts served in the Criminal Code statement a recalculation.
If the services are rendered poorly
has its own standards for each municipal services:
- Cold water should be transparent, free of impurities, odors;
- hot water temperature is normally 60-75 ° C;
- the temperature in the living rooms of the apartment should not be below 18 ° C, in the corner areas - not below 20 ° C.
If you feel that the service is of poor quality, require the management company to inspect. If the CC refuses or does not recognize the violations, please contact the territorial department of the State housing inspection. Your goal - to get the act, which will fix the fact of poor service provision. On the basis of its contact with statement recalculation of the management company.
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