How to help in resolving Windows computer problems and not go crazy
Vindovs / / December 19, 2019
Most of our readers are, for sure, power users, and so on itself know what it means. Hardly worth buying glory computer geek, all your relatives, colleagues, friends and just random people consider it their duty to turn to you for help. You have to clean from viruses, install software, fix bugs, deal with barahlyaschim iron, give advice on the upgrade and provide endless consultations by phone at any time of the day and night. In general - serve as a clock tehpoderzhki. In this article you will learn seven tips on how to ease their plight and easily solve most of these problems.
1. Instruct about computer hygiene
Although there are many software solutions for security, no antivirus or firewall will not be able to overcome the notorious human factor. In other words, if your mentee decides that the "advanced accelerator Internet" it is vital, it will disable the antivirus software and install it anyway. Therefore, take the time and explain that there are no millionaires in Nigeria is not found, send SMS anywhere is impossible, attachments from emails and do not open random programs from the network it is better not to swing. This rapid educational program can save you sweat a lot of time and nerves.
2. Take all safety precautions
Before you leave the user alone with a new computer, double-check all settings and actions related to security. I know that many gurus are skilled enough to live well without it, but not necessarily for the novice:
- Turn on automatic updates. And this applies to both system patches that need to be downloaded and installed automatically, as well as third-party software, such as Flash, Adobe Reader, and Java.
- Install antivirus software. The specific choice - a matter of personal preferences, but I recommend Microsoft Security Essentials.
- Enable the firewall.
- Remove unnecessary programs that manufacturers are so fond of supplying their devices. This not only frees up disk space, but also reduce the number of opportunities to attack.
3. Secure Remote Access
Although Windows has its own remote access tools, they, in my experience, very few people use. Much better looks the TeamViewer free program, which will allow you to work remotely with the patient's computer, like with her. Instead of repeating for the umpteenth time in the handset "Click the Start button at the bottom of... ... left ..." you easily and quickly do all manipulations on their own. I kept this utility kiloton nerves, time and effort.
4. Adjust backup
Be sure to break the user's disk into multiple and move all user folder of the system drive. Even better, if you are not too lazy to install one of the many backup programs, and set up its operation in the automatic mode. In some cases, justified the use of programs such as Steadier State or Reboot Restore Rx, that automatically roll back all the changes made by the user on the system disk when Windows is restarted. Arranging a user of such a "Groundhog Day", you can definitely be sure about the performance of your computer.
5. Create user accounts with standard rights
Do not allow users to run with administrator privileges.
Just want to mention that this is a double edged sword and, in some cases, you can add worries, not reduce them. If you do this on the computer of a teenager, who every few days setting new game, you will not sweet. On the other hand, on your grandmother's computer, which only need to check e-mail and chat on Skype with their grandchildren, this measure may be very appropriate.
6. Install Linux
This event is in relation to first-time users can cause some confusion and suspicion in the propensity to sadism, but it's really nothing wrong with that. Modern versions of Ubuntu quite friendly to the user, the entire range of programs available for the home user and works no worse than Windows. Yes, in addition to games, of course. But the virus is not present, a stable and accidentally break something quite difficult. Do not tell right away that it Linux. Let learns himself. Later.
7. Advise to buy iPad, Android, Chromebook or Mac
What really makes your relatives or friends with a computer? They really need this great buzzing box under the table in order to put the Huskies in Facebook, to correspond via e-mail or live chat and climb on the internet? If you see that all their needs are reduced to consume content, advise them to one of the following options:
- IpadFor those users who simply want to read, listen and watch. Now they can do it even in bed or in the closet, not roach on a chair in front of the monitor.
- Chromebook: For those users, who consider the main browser program. All data and settings are stored in the cloud, so that in any case they will be safe.
- Android Pad: these devices are significantly cheaper than the iPad, but perform essentially the same function.
- Mac: Macs are much more expensive than Windows, it able to almost the same. In addition, it is cool and prestigious. And if a Mac user there is a problem, it will not, as a rule, ask for help, but just buy a new Mac.
And how do you solve computer problems of your friends and relatives? Any ideas?
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