How to enable auto-replies to Facebook

How to respond to customers immediately to Facebook, much different scenario auto-replies and how to show users what real people are talking about them? Tells the manager to work with social networks i-Media Fedor Zhukov.

Fedor Zhukov

Manager to work with social media agency i-Media Internet advertising.

Communicating with customers on Facebook, on behalf of the page, you may notice that it is indecent to spend a lot of time. In this case, you have a lot of other important things for the community management: the creation of publications and their distribution, the launch of advertising, analytics and so on. How can keep the user and to develop a page?

Use the auto replies! With them you will be able to communicate with the user, even if there are a number of devices with access to Facebook. By enabling this feature, you demonstrate to customers their attention to their appeals. How to do it?

1. Go to the messages

It is located in the Control Panel page of the cap.

2. Open the assistant answers

The bottom section, you will see an icon i next to the "Away" (it will be used later). After clicking on it will pop up. In it you need to select the tab "from the responses Wizard" and click "Customize assistant with the answers."

An alternative way: you can open the panel to answer-through settings page by selecting the section where "Exchanging Messages".

3. Set up auto-replies for occasions when you do not have a computer or phone

This item can be called in different ways: "Switch to the status message" Offline "," or "Do not lose customers, even when you are not at your computer or phone." It depends on how often you communicate with users on behalf of the page.

How. Move the slider to "No" to "Yes", and you will see the auto-answer pattern. Instead, he can write his own version by clicking on the "Change" button.

What for. Page determines that you can not reply to the message, and sends the script when the section with the message by pressing the button "Away."

4. Turn on instant answers

How. Actions are the same: move the slider to "Yes", and are working with canned responses.

What for. Auto Answer from the previous step is sent when you do not have access to Facebook and you have enabled the "Away". Here you can set automatic sending for cases where the social network at your fingertips, but you can not reply to the message (respectively, the mode "Away" is switched off).

5. Customize greeting Messenger

How. Select "Yes" button to activate the function, then you can change the text of the response.

What for. When the user wants to send a message to your page through MessengerHe sees not dry information on the company and answer greeting and readiness to his questions.

6. Pay attention to the response time

How. In the messaging settings move higher from the answer-control. Click the "Change" button and select the time during which you are replying to a message.

What for. When a user visits the page of the menu with the number of subscribers it can see how fast the company can respond to it.

The important point! Customize this function manually, you can, when you start to actively communicate in messages. Prior to that assistant answers you will not find the edit function of the response time.

auto answer to Facebook - just a professional tool to intelligently allocate their work time and to maintain communication with customers, even when you can not answer them. Hopefully, after this article, it will be easier to use it for the successful promotion pages within Facebook.