Middle management (division, department, service) - free course from the Russian School of Management, training, Date: September 9, 2022.
Miscellaneous / / December 09, 2023
How to develop management competencies and achieve results? How to establish interaction within a department and between departments? You will learn about this in the course “Middle management (unit, department, service).”
In a programme:
— Areas of responsibility of the manager. Distribution of responsibilities in the team. Setting goals.
— How to evaluate the effectiveness of a department or service.
— Modern methods of organizing department processes.
— Planning and assessment of required resources.
— Independence of subordinates, feedback and control.
— Systems thinking: principles and tools.
— Methods of searching and selecting candidates.
— Causes of professional deformations. Energy potential.
Consultant on organizational development, strategic and operational management, personnel training. Expert in setting up business processes.
Honored Scientist of the Russian Federation, Doctor of Psychological Sciences, Professor, Acting State Advisor. Business consultant, expert.
Honored Scientist of the Russian Federation, Doctor of Psychological Sciences, Professor, Acting State Advisor. Business consultant, expert.
Effective organization of department processes
• Concept of operational efficiency. The role of a structural unit in the structure of the organization. The purpose of existence of a structural unit. Unit mission.
• Portrait of the unit. Two key competencies of a manager or who should do what in process management. Management cycle of the process approach. Distribution of areas of responsibility and influence between employees.
• Indicators of the effectiveness and efficiency of the unit. Main types of processes for the department and for the employee.
• Key principles when organizing internal production and management processes in the division. Criteria for assessing the quality of an employee’s work and his career prospects. The need to indicate these criteria at the interview stage or at the stage of a manager joining a new team.
• How to make the manager's requirements simple, transparent and understandable to employees? Description of interaction functionality and description of individual processes for each department and employee. Process efficiency criteria for the department.
• Creation and development of a system of own criteria/indicators of the unit’s performance for internal use by the manager. Setting tasks for process management. Various approaches to accounting for process tasks.
• Levels of detail when setting tasks in process management. How to achieve an increase in the level of efficiency of process management by departments?
• Motivating interaction between employees and related departments. Options for motivating employees within/in addition to the company’s established motivation system for process management. Map of process motivation of employees.
• Process execution control. Intermediate and point process control. Categories of employees in terms of independence and the possibility of delegating process tasks and powers. The relationship between employee motivation and their level of independence.
• Constructive feedback during process management. Methods and techniques for increasing the effectiveness of department processes. Errors of employees, processes, systems. An effective system for recording process indicators. Don't punish, but warn.
Systems thinking
• Systems thinking: systems and their properties.
• Linear thinking and systems thinking: examples and features.
• Analysis of a problem situation, creating a complete picture, questioning, visualization.
• Search for cause-and-effect relationships in systems. Ishikawa Fish visualization tool.
• Sherwood's circular causality diagram.
• Feedback in the system: balancing and reinforcing.
• Organization as a system.
• Thinking traps. What prevents you from making informed decisions.
• Key provisions. Theories of system limitations, search for system bottlenecks.
• Systems thinking as a competency.
Employee lifecycle management
• Life cycle of Adizes. Employee as an organization.
• Selection of an employee for the organization.
• Normal and abnormal employee problems during life cycle stages.
• Employee values at different stages of the life cycle as an indicator of maturity level.
• Situational leadership. Types of employees. Levels of task setting.
• Situational leadership. Management styles. Roles of a manager when interacting with employees.
• Employee demotivation. Concept and stages.
• IPR as the main tool for supporting an employee at different stages of the life cycle.
• Grow model as a method of working with employees at each stage of the life cycle.
• Dismissal of an employee. How to part with an employee while maintaining his loyalty to the company.
Planning, control and feedback in the work of a manager
• Work of a middle manager.
• Setting goals and objectives for subordinates.
• Making plans to achieve goals.
• Monitoring the implementation of plans.
• Feedback at control points
• Conducting meetings.
• Decision making in the management process.
• Problem solving.
• Delegation of tasks and powers.
• Basics of time management for a manager.
Professional development of managers and prevention of burnout
• Personal development tracking. A strategy for achieving the optimal level of development of intellectual, emotional, volitional and communicative “acme”, self-preservation of health and vital energy.
• “Career traps”: factors, conditions and risks of professional burnout, typical professional deformations, psychological characteristics of “bad” and “good” management.
• “Eco-barrier”: preventive measures to prevent professional deformations, intellectual, emotional, and psychological burnout.
• “Personal strategy”: developing your own strategy for professional longevity, forming a motivational basis for self-improvement.
• “Control point”: self-diagnosis of internal resources, ways to develop stress resistance, methods of self-regulation and self-programming.
• “Energy potential”: ways of losing vital energy, an effective algorithm for self-saving, maintaining optimal tone of vitality, energy and health.
• “Resource state”: “courage”, high tone in everyday activities, how to create and maintain it.
A
Anya B.
29.11.2022 G.
Completed the course "Middle Management". The topics are very interesting and varied, teachers with extensive experience and instructive stories from personal practice, a friendly atmosphere on the course. I gained enough useful information both for my future career and for personal use.