Conflict management - course RUB 13,990. from Specialist, training 16 academic hours, date of May 20, 2023.
Miscellaneous / / December 08, 2023
Practical teacher, certified specialist in the field of personnel management, member of the National Union of Personnel Officers of Russia. Teacher of courses on human resources management and soft skills (self-management). Experienced HR specialist, HR director, career coach, specialist in effective communication and analysis of business processes taking into account risks associated with personnel. More than 10 years of experience in personnel management, more than 20 years of teaching classes in self-development and psychology.
Irina Aleksandrovna graduated from St. Petersburg State University with a degree in psychological and social work and graduate school in the specialty 19.00.01 “Personality Psychology”.
Works as an HR-business partner in several small and medium-sized companies. Develops and implements transformation processes in HR services of organizations, including developing local regulations governing HR activities, systematizes business processes related to people, develops adaptation, motivation and training programs employees. Applies an integrated approach to solving HR management problems: search and selection of candidates, description functional responsibilities of key employees, conducting strategic and coaching sessions for managers.
Irina Aleksandrovna is the author of numerous publications in the areas of organizing the activities of the HR service, career counseling, retention emotional well-being of managers, building constructive communication in work relationships, including taking into account freelance situations. Regularly acts as a speaker at conferences and forums (EdKrunch Ural, II forum “The Future Begins Today”). In 2018 won the All-Russian competition named after. L.S. Vygotsky (Rybakov Foundation).
Irina Aleksandrovna is the developer of the training programs “Personnel Security”, “Effective Written Communication”, “Work and Play - Gamification for HR”, “Counteraction” manipulation”, “Conflict management”, “Safe behavior in a dangerous situation”, “Prevention of emotional burnout”, “Negotiating with terrorists during hostage-taking” and etc. They also turn to her for help at the federal level: in 2019 she developed jointly with the Ural Federal University (UrFU, Yekaterinburg) online course “Personal Security” for the Federal Platform “Open Education”.
In her classes, students learn to look at their activities and the work of a department or company systematically. They also receive algorithms for overcoming psychological barriers and personal limitations, which improves their quality of life. Students gain communication skills that help them achieve success in any profession and field of activity. Having completed training under the guidance of Irina Alexandrovna, you will learn how to build your career and life, how to cope with emotions and overcome anxiety, how to effectively set goals and negotiate, how to motivate yourself and others and much, much more.
Experienced practical teacher, business coach, educational psychologist.
Andrey Aleksandrovich specializes in the following areas: development of emotional intelligence, motivation, goal setting, stress management, creative thinking, public speaking. He has developed more than 50 original trainings and trained over 5,000 people working in domestic and international companies.
All the techniques given during the trainings were tested by him himself, “passed through himself.” By first education, Andrei Aleksandrovich is an engineer, graduated from Moscow State Technical University. N.E. Bauman, therefore, during the trainings he combines the humanitarian component with the traditional, “Bauman” approach. The trainer backs up his words with scientific knowledge, which he conveys in a simple and understandable form using both logical and metaphorical methods.
Having attended the trainings of this competent teacher, you will receive a clearly structured basis on the topic of the lesson, and will also understand what steps need to be taken to develop in the chosen direction. Andrey Alexandrovich's motto is practice, experience, result!
A talented practical teacher, business coach, facilitator, psychologist and certified coach for top managers and middle managers.
. Member of the National Federation of Professional Mentors and Coaches. MBA degree holder. Elena Aleksandrovna has been specializing in training managers at various levels for 15 years, using her wealth of experience for effective teaching.
More than 20 years of management experience. She worked as a director of development and sales in large international corporations. Current owner of a management consulting company. Adapted a number of HR management tools and techniques from European and American management to the Russian scale of values. He is the author of scripts, trainings, seminars on operational and strategic management, conducts active work in the field of conflict management, staff motivation and coaching approach in management sales.
Under the guidance of this knowledgeable teacher, you will gain the knowledge, skills and practical experience needed to succeed and build a brilliant career. Elena Aleksandrovna knows how to easily and clearly explain the most complex educational material, using successful visual examples from real work practice. The teacher conducts classes, involving each student in the educational process, organizing discussions and business games. Thanks to Elena Alexandrovna’s teaching talent and high professional competence, you will receive up-to-date knowledge and learn to apply it in a working environment.
Module 1. Introduction and acquaintance (1 ac. h.)
- Why conflict needs to be managed.
- Possible resources and losses in the conflict.
- Conflicts in the lives of participants.
Module 2. What is conflict (2 ak. h.)
- Structure of the conflict.
- Types of conflicts.
- Causes of conflicts, Thomas's theorem
- Stages of conflict development.
Module 3. Constructive and destructive conflicts (2 ac. h.)
- What determines the outcome of the conflict?
- Success factors in conflict resolution.
- Communication norms and tactics necessary for constructive conflict resolution.
Module 4. Strategies of behavior in conflict (3 ac. h.)
- Concessions.
- Avoidance.
- Compromise.
- Rivalry.
- Cooperation.
- Test “Who are you in the conflict.”
Module 5. Countering harsh techniques and pressure in conflict (3 ac. h.)
- How to interact with a partner who is not ready to make concessions.
- Countering aggressiveness and pressure in conflict.
- Foresight, withdrawal into emotionlessness, return of responsibility, method of projective play, etc. techniques.
- Types of difficult people and interaction with them.
- 4 levels of difficulty in getting out of the conflict.
- What to do if the conflict “broke through” your defenses? (Workshop)
Module 6. Conflict prevention: techniques of conflict-free communication (3 ac. h.)
- Insufficient communicative competence as a cause of conflict.
- Criticism, refusal, misunderstanding as potential conflict situations.
- Rules for effective criticism.
- Practice elegant refusal: sandwich technique, SPA technique, TASS technique.
- Using active listening techniques to prevent conflicts.
- Speech patterns that provoke and prevent conflict.
Module 7. Effective mediation in conflict (2 ac. h.)
- Conflict mediation process.
- What can a mediator do?
- Success factors in resolving third party conflicts.
- Win-win approach to conflict resolution.
You will find your own communication style, learn to defend your position in dialogue and find a common language with your team and partners. You will be able to competently present your product, increase sales and achieve your business goals.
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