Effective communication - course RUB 14,925. from Synchronization, training, Date: December 4, 2023.

(video course) Access immediately

Argumentation: how to convince people

Learn to hear your interlocutor and convey your idea convincingly

Block 1
Learning to understand your interlocutor
Often, especially in oral communication, we forget to think about the feelings of the other person. We don’t have time to understand what he wants from us and our communication with him. But without this it is difficult to avoid conflicts and come to a constructive dialogue. Therefore, in the first lesson we will discuss the basics: what dialogue is and what the goals of the conversation may be.

Introductory lesson
We write wishes for the course and understand what cooperative dialogue is
Determining the purpose of the conversation
Let's get acquainted with Douglas Walthan's classification of dialogues and train to recognize the goals of the conversation

Revealing values
We study the “core-periphery” model, which can be used to determine the value system of the interlocutor

Block 2
Choosing words
It is not enough to understand the purpose of the dialogue - it is important to construct the speech so that the other person listens to you and understands. In this lesson we will learn how to build cooperative phrases and achieve the desired result.

Arranging speech acts
Let's get acquainted with the Aristotelian triad - ethos, pathos, logos - and the structure of the speech act according to John Austin
Learning to communicate ethically
We find out how not to offend your interlocutor and what demands you should always make of yourself during a conversation
We analyze the communication code
We discuss four maxims from linguist Herbert Paul Grice: the maxim of quality, the maxim of quantity, relation and method.

Block 3
Building strong arguments
The goal of this lesson is to understand how argumentation works and how to come up with a compelling argument. We will also talk about criticism: what it is like, how to anticipate it and how to respond to it.

We study the structure of argumentation
Let's look at what a good argument is and how to build it using the SExI model
We work with criticism
We discuss Tumlin's model of argumentation and learn to respond adequately to different types of criticism

Block 4
We read tricks and manipulations
Consciously or not, we sometimes use different tricks to achieve what we want. Our interlocutors do the same. This always complicates the dialogue, and sometimes leads to obvious conflicts. During the lesson we will discuss how not to fall into manipulation and recognize incorrect arguments in a conversation.

Learning to distinguish a mistake from a trick
We analyze the types of tricks and train to react to them correctly

Block 5
Build conversation tactics
In the final lesson we will discuss strategy and tactics. Let's learn to plan an argument, anticipate criticism and take into account the moves of the interlocutor. Let's look at the tricks that can be used to influence our opponent and help him accept our position.

Preparing the argument map
Learning to combine arguments into a logical monologue
Let's look at the types of tactics
Let's get acquainted with seven popular dispute tactics
Bonus: recording of Yulia Gorbatova’s lecture
The teacher will go through examples that you will work on during the course.

(recorded webinar course)

Critical thinking

Learn to analyze information and form your own point of view

Lesson 1
Brain and decision making
We live in a world of our own ideas. And no matter how hard we try, we cannot obtain absolutely objective information about the world - something somewhere is still distorted. In the webinar we will learn what thinking mistakes we make every day.

Lesson 2
Deduction
To learn to reason correctly and not make logical errors, it is important to follow the method of deduction. During the lecture we will learn to avoid contradictory reasoning.

Lesson 3
Induction
The world around us is constantly changing and requires us to find new ways to solve problems. But how to find these methods and how to choose the best one among them? The induction method will help. Find out how it works and how to use it in the lecture!

Lesson 4
Argumentation
To think critically, you need to correctly understand and evaluate the arguments in a dispute. We will develop this skill in the webinar. Let's learn how to build arguments and test their strength.

Lesson 5
Rhetoric
Rhetoric is the art of persuasion without relying on logical judgments. And in order to master critical thinking, it is very important to learn to recognize rhetorical devices in someone else’s speech and use them effectively in your own. In this lesson we will see how rhetorical devices work and how they influence us.

Lesson 6
Fact checking
We live in a post-truth world - when in any dispute, appeal to emotions and authority is more important than facts. In this lesson we will learn how fact-checking works and learn how to verify information.

(online master class) Starts November 14

Effective negotiations and constructive dispute

Learn to defend your position at home and at work

Lesson 1
Argumentation
Let's learn how to build arguments and evaluate their correctness. Let's understand the types and structure of arguments. We will learn how to clearly explain our position and support it with examples, and we will practice this skill.

Lesson 2
Logic of the dispute
Let's understand counterargumentation, that is, we will learn to analyze the arguments and position of the opponent and work with objections. We will learn how to correctly assess the situation of a dispute, anticipate the arguments of the interlocutor and understand what is wrong with them.

Lesson 3
Tricks and manipulations
Let's learn to find tricks and logical traps in the opponent's arguments. Let's figure out how to respond to them correctly, and practice - we'll come up with clever tricks and counterarguments against them.

Lesson 4
Basics of public speaking
Let's learn to express our ideas clearly and confidently. Let's talk about proper breathing and find out how to deal with tension. Let's learn to work with gestures and the body in order to speak with energy.

Lesson 5
Managing Emotions
Let's figure out how to conduct an argument constructively and not get personal. Let's find out how to become aware of your emotions and control them during a discussion if something goes wrong.

Lesson 6
Systems Thinking: Final Practice
In the final lesson, we will combine all the tools that we have learned and use them in an argument. Let's take unpleasant conversations that we've had in the past and try to play them out in a safe environment so that we can see how and what we can improve in "real" life.

(webinars) Start November 21

How to develop Soft Skills

We pump up emotional intelligence and critical thinking, fight manipulation and stress

Emotional intellect
It can be difficult for us to recognize and manage our emotions, to put ourselves in the shoes of others, and to respond correctly to the words of others. Emotional intelligence is responsible for all this, which is no less important in life than a high IQ. At the lecture we will find out how to develop emotional intelligence and how to use it to move up the career ladder and establish personal and work relationships.

Creative thinking
How to furnish an apartment? Where is the best place to organize a presentation? What project should you suggest to your boss? It is difficult to think outside of patterns: it is easier for the brain to follow a known path than to invent something new. During the lecture we will look at creative thinking from a psychological point of view and learn how to improve creativity.

Healthy self-confidence
Assertiveness is the ability to regulate one’s behavior and be responsible for one’s actions, regardless of the opinions of other people. It sounds easy, but in reality we often forget about our desires in order to gain the approval of friends and colleagues. In the lecture we will learn how to avoid this.

Effective communication
Many conflicts do not occur because of incorrectly selected arguments and formulations. Often the interlocutor is simply not ready for rational communication and unconsciously plays a manipulative game. The transactional-analytical model of communication by Eric Byrne and his followers helps to recognize such a game and resist it.

Stress management
Stress is a useful invention of evolution: it once helped our ancestors survive in battle with a predator and adapt to difficult conditions. But our psyche was not ready for the advent of social networks, public transport and a pandemic: constant background stress turned from a friend into an enemy. At the lecture we will learn how stress mechanisms work and how they can be regulated.

Critical thinking
In the era of fake news and post-truth, people are replacing facts with opinions and logic with appeals to emotions. Critical thinking is a set of skills that help you catch such mistakes, analyze everything you are told, and protect yourself from deception and manipulation. We will learn how to develop these skills in the lecture.