Conflictology and conflict management - free course from 4brain, training 30 days, date: December 4, 2023.

Lessons on conflict management
After studying quite a large amount of theoretical materials on conflictology, highlighting the main moments, systematizing them and adapting them to practice, we have developed a set of unique lessons on this topic. These lessons discuss the most important sections of conflictology, as well as present the opinions of outstanding scientists and the results of some scientific research. The greatest value of these lessons lies in the fact that great attention is paid to practice.

Lesson 1. What is conflict: types, types and forms of conflicts
Despite the fact that conflicts are a component of human life, not everyone is able to answer the question: what is conflict really? The concept of conflicts is very vague in the understanding of the majority, i.e. it’s not just something like: they didn’t find a common language, they quarreled, fought, or they didn’t see eye to eye, but something more complex. And if we talk about the fact that conflicts are divided into a considerable number of types and varieties, then for many it is generally a “dark forest”.

In the first lesson, you will become familiar with the concept of conflict, consider its negative and positive sides (believe me, they exist), and learn by what signs you can recognize a conflict. Next, you will study the classifications of conflicts and learn from examples how each conflict differs from each other. A separate part will tell you about how modern conflictology typologizes conflicts. Despite the fact that the first lesson is mostly theoretical, already in it you will be given one wonderful exercise to work through your internal states.

Lesson 2. Causes of conflicts and stages of their development
It is important and necessary to know not only what conflicts are and what they are like, but also about the reasons for which conflict situations arise in general. Often even the most harmless joke can cause a quarrel, so it’s not surprising when governments seemed to friendly states cannot peacefully resolve the issue of who owns this or that territory. Accordingly, the reasons for any disagreement are something that you need to know about before you begin to take any practical action.

This lesson will introduce you to several types of causes of conflicts, as well as their subtypes - the first part of the lesson is devoted to this. In the second part we will talk about what stages the conflict goes through during its development, and what the dynamics of this process are. Each stage is supplemented with illustrative examples. It is quite possible that some of the examples will seem very familiar to you, because they are all taken from the lives of ordinary people and society.

Lesson 3. Prevention, prevention and conflict management
The emergence of any conflict is always preceded by certain circumstances. Knowing what sparks conflict, as well as what can stop it, is a fundamental skill a person can use to avoid confrontation. If it was not possible to prevent the conflict, and confrontation arose, it is important to choose a strategy of behavior that will best suit the current situation. These are the things that will be discussed in the third lesson.

You will learn about what the process of conflict prevention is in general and about the reasons that may interfere with it; get acquainted with technology, using which you will learn to prevent conflicts; You will learn about the ways to develop and maintain cooperation and what regulatory procedures are available for resolving conflict situations. The bulk of the material in this lesson will tell you about conflict management methods and the situations in which these methods should or should not be used. And at the end of the lesson, the most effective recommendations for conflict management will be presented to your attention.

Lesson 4. Conflict Resolution and Resolution Strategies
A person who knows how to prevent and manage conflicts has a much better chance of avoiding unpleasant situations than someone who does not know how to do this. However, this does not guarantee 100% that a conflict will not arise. It is for this reason that conflictology pays great attention to the issue of conflict resolution and resolution. This can be called a real art, because, knowing how to apply the appropriate techniques, you can take advantage of even the most dangerous situation, as well as eliminate it.

The penultimate lesson will introduce you to the concepts of conflict resolution and conflict resolution and the difference between them, as well as the mistakes people most often make when trying to resolve conflict. Then you will learn about conflict prevention and conflict analysis. Much attention is paid to the process of negotiations, because they represent the main method of resolving conflicts, but other methods will not be overlooked. In the final part, you will look at a unique tool for working with conflicts - the conflict resolution matrix.

Lesson 5. Intrapersonal conflict: concept, types, prevention and resolution
Speaking about conflicts in general, they should not be understood as a process of interaction between people or groups of people. A special type of conflict often occurs in a person’s life – intrapersonal conflict. And it can often be many times more dangerous than any other, because the person within whom the conflict arose loses the ability for a harmonious existence, normal communication with other people, productive and effective activities. In its most acute forms, intrapersonal conflict can even cause suicide or extremely destructive antisocial behavior.

What is intrapersonal conflict? How does it manifest itself? What types of intrapersonal conflict exist, and what is its basis? Why can intrapersonal conflict be not only destructive, but also constructive? How can you prevent it or resolve it if it occurs? You will get answers to all these questions from the last lesson.