Increasing production efficiency, quality management - free course from the Russian School of Management, training 250 hours, Date: December 3, 2023.

MBA teacher at Russian School of Management. Developer of digital transformation programs, designer of complex social systems. Organizational designer, systems engineer.

Consultant on organizational development, strategic and operational management, personnel training. Expert in setting up business processes.

Practical techniques for developing a new product in conditions of shortage of funds, personnel, and certainty
• Minimum viable product.
• Design methods for developing new products.
• Startup and its main components when developing new products.
• Value proposition: the main tools used to develop it.
• Review of types of customer needs analysis.
• Project and product life cycle. Project phases.
• Problem solving techniques. Their use in the release of new products.
• 13 principles of lean development.
• Theory of solving inventive problems. Its application in the development of new products.
• A little about synectics. Its application in the development of new products.

Methods for reducing costs and costs. Reducing production losses
• Cost and its components. Basic definitions.
• Ways to reduce costs.
• Functional and cost analysis.
• 7 types of losses on the way to reducing costs.
• Reducing costs for raw materials and supplies.
• Tools for solving problems on the way to reducing costs.
• Effective purchasing and inventory management.
• Effective management of Maintenance and Repairs (MRO).
• Optimization of staff numbers and labor costs.
• 7 legal ways to reduce personnel costs.

Production planning and control
• Operational management.
• Operational planning: objectives, principles, problems.
• Operational control.
• Operational analysis. Production analysis and its varieties.
• Production planning models.
• Operational regulation.
• Best modern practices in the process of operational control and planning.
• Automatic and automated production management systems.
• Automation of the production dispatch control system.
• Autonomous cell.

Production Capacity Management
• Production capacity. Basic definitions.
• Methods for calculating production capacity.
• Methods for calculating equipment requirements.
• Management methods when changing production capacities.
• Losses and their impact on production capacity.
• Throughput from the Theory of Constraints (TOS) point of view.
• Audit of production facilities. The impact of equipment on production capacity.
• Organization of scheduled preventive maintenance, repairs based on failures and diagnostics.
• Increasing the efficiency of equipment maintained on TPM principles.
• Selection and design of new efficient equipment.

Lean Manufacturing Principles and Techniques
• Introduction to lean manufacturing.
• Pyramid: 14 Toyota principles.
• Profit and loss reduction.
• 7 types of losses.
• Value stream mapping.
• 5S as a tool for effective workplace organization.
• Standardization of operations (workplaces).
• Total Maintenance (TPM).
• Quick changeover (SMED).
• Problem solving tools.

Improving the quality of management
• Introduction to management. Roles and tools of a top manager.
• Development of competencies as a researcher and business designer.
• Business (standard, economies of scale, replication).

Processes under control
• Concept of business process management. Maturity of processes and process management.
• Process and functional approaches.
• Strategic process management. Concept Process.
• The process and its environment.
• Classification of processes. Process control technology.
• Description and optimization of processes.
• Notations and modeling tools.
• BP description technology.
• Top-down process modeling.
• Modeling of other subject areas.
• Reengineering and process improvement.
• Regulation and controlling of processes.
• Regulation of processes. Controlling and KPI of business processes.
• Connection between processes and personnel motivation systems.
• Continuous process improvement.
• Organization of process management.
• Process control system. Process office.
• Modeling conventions.
• A set of works to improve processes.
Description, regulation and optimization of business processes
• Concept of business process management.
• Concept Process.
• Description and optimization of processes.
• Regulation and controlling of processes.
• Organization of process management.

Process design and diagnostics
• Reasons for the emergence of the process approach.
• Good process approach practices.
• Key process output characteristics. Identification measurement and analysis.
• Sources of risks inherent in the process and its key operations.
• Reasons for failure of key process operations.
• Management of key operations.
• Risk-based approach for the Marketing process and for the Purchasing process. Examples.

Problem Solving Process (PSP)
• Problem Solving Process and PDCA Cycle. Introduction and examples.
• Good practices (international standards and guidelines) and types of problem solving process. Implementation problems.

Practice of implementing the process approach and international standards. Process audit
• Documentation of process information.
• Sequence of implementation of QMS processes according to the requirements of ISO 9001:2015.
• Internal audit of the effectiveness of processes and management systems. What is an audit?
• What is a management system.
• Understanding of ISO 9001 text. Relationship between objective evidence and ISO 9001 requirements.
• What should be checked during the process and how? ISO 19011:2021. Guidelines for auditing management systems.
• Audit program.
• Conducting an audit.
• Competence of auditors. Psychological aspects of audit.

Systems thinking
• Systems thinking: systems and their properties.
• Linear thinking and systems thinking: examples and features.
• Analysis of a problem situation, creating a complete picture, questioning, visualization.
• Search for cause-and-effect relationships in systems. Ishikawa Fish visualization tool.
• Sherwood's circular causality diagram.
• Feedback in the system: balancing and reinforcing.
• Organization as a system.
• Thinking traps. What prevents you from making informed decisions.
• Key provisions. Theories of system limitations, search for system bottlenecks.
• Systems thinking as a competency.

Project management - from charter to reports
• Introduction to project management.
• Project initiation. Preparing for an effective start.
• Building an organizational structure.
• Project scope management.
• Deadline management.
• Creation of a project management system in the organization.
• Management of risks.
• Project control and monitoring/change management.

Organization of preparation and holding of meetings
• Why do some meetings fail?
• Daily 5-minute and weekly meetings.
• Monthly strategy session and quarterly reviews.
• Types and purposes of meetings.

Leader and team: effective interaction
• Difference between a manager and a leader.
• Definition of managerial scale.
• Estimation of authority.
• Manager's competencies.
• Leadership competencies.
• Working with a team.
• Motivation.

Professional development of managers and prevention of burnout
• Personal development tracking. A strategy for achieving the optimal level of development of intellectual, emotional, volitional and communicative “acme”, self-preservation of health and vital energy.
• “Career traps”: factors, conditions and risks of professional burnout, typical professional deformations, psychological characteristics of “bad” and “good” management.
• “Eco-barrier”: preventive measures to prevent professional deformations, intellectual, emotional, and psychological burnout.
• “Personal strategy”: developing your own strategy for professional longevity, forming a motivational basis for self-improvement.
• “Control point”: self-diagnosis of internal resources, ways to develop stress resistance, methods of self-regulation and self-programming.
• “Energy potential”: ways of losing vital energy, an effective algorithm for self-saving, maintaining optimal tone of vitality, energy and health.
• “Resource state”: “courage”, high tone in everyday activities, how to create and maintain it.