Working with difficult clients - course 790 rub. from Netology, training 1 hour, Date: December 3, 2023.

Trainer, works with companies in a variety of areas: production, distribution, banks, telecommunications, IT, retail, pharmaceutical, consulting and other companies.

Clients include such companies as Gazprom, Sukhoi OKB OJSC, Russian Railways OJSC, NTV+, Central Bank of the Russian Federation, IFC (member of the World Bank Group), Vozrozhdenie, KICB (Kyrgyz Investment Commercial Bank), NOMOS Bank, VTB 24, Sberbank of Russia, Perekrestok Trading House, GUM Trading House, SPAR store, Davidoff, “Kalinka-Stockmann”, chain of stores “Rantier” (jewelry), “VASSA”, “Deffi”, “Kira Plastinina”, “Gregory” (clothing), “Dina” (footwear), “Machine Tools-Service”, "Beringov Strait", "Modamo", etc.

Education:

Advanced training courses on various topics

2012 – certificate from the International Institute of Management Development “Business trainer category A.” Director of the Corporate University"

2004 - 2005 – training under the “B-coach” program, certified coach

2000 – 2002: postgraduate course at Moscow State University of Pedagogical University, Faculty of Social Psychology 

1999 – 2000: Institute of Practical Psychology and Psychoanalysis, specialization – “Practical psychology in business”, acquired specialty – organizational development consultant, conducting trainings 

1995 - 1997: University of the Russian Academy of Education, Faculty of Computer Science, obtained specialty - Master of Economics

1988 – 1993: Moscow State University named after M.V. Lomonosov, Faculty of Psychology, diploma with honors

Teaching experience:

January 2002 – May 2003 Management University OJSC "Sukhoi Design Bureau", teacher of the modules "Organizational Behavior" and "Self-Organization".

2000 g. – present time. Institute of International Business “Classical Business School” (non-state educational institution, Russian MBA) – Head of the Department of “Management and Personnel Development”, teacher of the courses “Organizational Behavior”, “Management”, “Business Communication”.

2007.– 2013 Higher School of Public Administration at Moscow State University named after M.V. Lomonosov, teacher of the courses “Organizational Behavior and Personal Leadership” and “Professional Managerial Skills”

2011 – present time. Higher School of Corporate Management at the Academy of National Economy, teacher of the course “Organizational Behavior” and “Motivation and Development” in the Executive MBA program.

2012 – present time. Moscow Institute of Technology together with Moscow Business school – teacher of the course “Organizational Behavior” in the MBA program

2015 - the time has come. Moscow State University of Management

Experience:

• 1998-1999 – chain of stores “Sportmaster”, HR manager
• 1999-2000 – “CV Protek”, training manager
• 2004-2005 – JSC “GUM”, head of the training center
• 2006-2007 – head of the “Best Employer Study” project at Hewitt, including participation in exhibitions and conferences

Key competencies:

• Business communications (sales - wholesale, telephone, negotiations, internal communications, presentations, work at exhibitions, conflict resolution, incoming calls, etc.)
• Management skills (management styles, delegation, team work, leadership, acceptance decisions and systems thinking, holding meetings, Myers-Briggs typology for managers, team building)
• Self-management (time management, stress management, coaching)