The art of conflict management - course RUB 13,900. from IBS Training Center, training 12 hours, Date November 26, 2023.

Miscellaneous   /   by admin   /   December 02, 2023

Assessment and training of IT specialists in key areas of software development. Courses from expert practitioners in programming languages, system and business analysis, software architecture, manual and automated software testing, Big Data and machine learning, project management and Agile. There is a 10% discount on training for individuals.

Topics covered:
The training consists of the following main blocks:
What is conflict:
Signs of a conflict situation;
Types of conflicts;
Causes of conflicts, conflictogens;
Structure of the conflict
4 strategies for dealing with conflict:
Two-dimensional model of conflict: goals-relationships;
Determining your own style of behavior in conflict (Thomas test);
Behavior in conflict:
Aggressive behavior;
Passive behavior;
Assertive behavior.
Using assertive behavior:
Assertive argument;
Assertive refusal;
Assertive demand “I am the message.”
Levels of communication:
Positions “from above”, “from below”, “on equal terms”;
Flexible choice of position in conflict.
Intent Response:
Differences between intention and behavior;
Algorithm for responding to intent.

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Foreign workers: attraction and registration

You will become familiar with the current legislation regulating the labor of foreign citizens. Understand the features of the practical application of existing standards. You will understand the main mistakes made when using the labor of foreign citizens and ways to eliminate them. Determine the areas and extent of responsibility in case of violation of established rules.

3,7

Conflict Management

You will learn strategies for resolving conflicts at work, at home, and on the street. You will react calmly and constructively to conflict, maintain your own dignity, and not avoid conflicts, put them on a “peaceful footing,” and also use the conflict in their own interests. Learn to choose your personal (most winning) conflict resolution strategy.

3,6

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