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Call/Contact center management in modern conditions. Advanced training - course 47,900 rub. from Moscow Business School, training 24 ac. hours, Date: November 24, 2023.
Miscellaneous / / December 02, 2023
Moscow Business School: comprehensive training for your business
Moscow Business School dates back to 2007 and during this time it has been able to take a leading position in the field of business education. Curricula are developed by domestic and foreign specialists and represent one hundred percent thematic coverage. In addition, the dynamics of the requirements of the business environment and educational programs for 2022-2023 are taken into account. formed on the basis of an analysis of current market development trends. We pay great attention to the implementation and development of online learning in all programs and areas, which will allow you to obtain the necessary business knowledge remotely.
We offer you:
- MBA (Master of Business Administration) training for entrepreneurs, executives and middle and senior managers;
- mini-MBA training that retains the advantages and benefits of modern management education and is strictly focused on practical solutions;
- professional training for specialists in accordance with the requirements of the Professional Standard;
- In-person and online business seminars, trainings and advanced training courses that allow you to obtain relevant and in-demand knowledge in various industries.
- Corporate programs are created individually by our specialists and adapted to the goals and objectives of a specific business.
- Moscow Business School teachers are highly qualified specialists in the relevant market sectors. They have practical experience and have the latest knowledge in their subject area.
Expert in customer service and service quality control, development and implementation of standards and operational strategists, specialist in the field of personnel management and the formation of corporate cultures, corporate coach, business trainer
Professional experience
2017–2022 — PSN Group, director of the department of service, services and marketing
2012–2017 — Ritz Carlton Hotel, Head of Guest Relations and Quality Department
2010–2012 — Hotel “La Meridien Limassol Spa & Resort”, Spa manager
2007–2010 — Ritz Carlton Hotel, Guest Relations Supervisor
Professional competencies
Customer service, quality of service
Personnel training, implementation of work standards
Call center management
Organizing a call center from scratch
Operational optimization
Planning and Budgeting
Maximizing financial performance
Formation of effective teams
Staff motivation and coaching
Organization of events: entertainment, business, professional
Hotel technologies
Administrative and economic activities
Service and marketing in housing and communal services
Clients
LLC "Dasang" (restaurant Hibiki), LLC "Anterra" (hotel Green Flow), Moscow Financial and Industrial Synergy University, Vasga LLC, Metallostroy XXI, the network of veterinary clinics "Chance Bio", Krins LLC and other
Teaching experience
2021 - present V. — Peoples' Friendship University of Russia, teacher of specialized disciplines
2018–2022 — Ritz Carlton Hotel, corporate trainer
Education
2022 — Moscow International Higher Business School MIRBIS, MBA “Human Resource Management”
2021 — Peoples' Friendship University of Russia, advanced training in the direction of “Systematic business consulting and professional coaching”
2008 - Peoples' Friendship University of Russia, specialist in service and tourism
2007 - Peoples' Friendship University of Russia, translator from English
Workshop “Analysis of the organizational structure and distribution of functions of your Call / Contact center”
Workshop “Determining directions for the development of your Call / Contact center, based on business strategy, and choosing target KPIs”
Workshop “Development of a set of measures to increase the motivation of your company’s Call / Contact center employees”
Workshop “Selecting methods for quality control of Call / Contact center employees”
Workshop “Analysis of existing work standards, identifying the need for changes”
Workshop “Description of the algorithm for typical situations in your organization. Adjustment of existing algorithms"
Workshop “Description of the algorithm for typical situations in your organization. Adjustment of existing algorithms"
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