How to restore correspondence in Viber
Miscellaneous / / April 03, 2023
To do this, it is important to back up your messages regularly.
According to the developers, Viber user chats are not stored on servers. If you delete the app and your account, your data will be lost. The contents of the correspondence can also be destroyed in the chats themselves. This can be done not only for yourself, but also for your interlocutor, or for all other members of the group.
Important correspondence can be copied to the cloud storage or written locally to the smartphone’s memory, so that later it can be transferred back to the program. But it is worth remembering that already deleted messages cannot be restored if you have not made a backup copy of them in advance.
We also note that messages from hidden chats definitely cannot be returned after deletion - such conversations are not saved in the archive with the rest of the data. But you can ask the interlocutor to send you the correspondence on his part, if you have not erased the sent records for everyone.
For iOS and Android, the sequence of manipulations for copying and restoring is almost the same. All actions must be performed from a mobile device - this will not work from a computer.
How to backup messages in Viber
Copy to cloud storage
It will be possible to restore data from cloud storage only if the backup was activated in advance. In this case, after reinstallation Viber will offer to download a copy of the chats automatically. Therefore, it is prudent to save correspondence before problems arise.
A copy of the chats will only be available for download on the same phone number and Google or Apple account from which the saving of information was originally started. Proceed like this:
- Launch Viber and open settings.
- Go to the "Account" tab, and then to the "Backup" section.
- Connect Google Drive on Android or iCloud on iOS.
- Specify whether copying will be done only via Wi‑Fi or via mobile networks too. Check whether you want to save photos and videos in cloud storage.
- Set the time interval after which copying will be repeated regularly.
- Click the Create Now button.
Send a message to another user
There is another method for restoring correspondence, but it is less convenient than the previous one. Ask a friend or colleague to forward all or some of your messages to you. So you can prepare for possible problems and reinstall Viber in advance.
- Open the desired chat.
- Hold your finger on one of the messages. The selection tool will turn on.
- Select all the entries you want to forward.
- Click on the arrow icon in the lower right corner of the screen. A list of contacts to which you can send these messages will open.
- Tag everyone you want to share posts with. Click on the submit button.
How to restore Viber conversations from a backup
After reinstalling on a smartphone, Viber will offer to download previously saved correspondence immediately after entering and activating the phone number. Reserved chats can also be restored from an already installed application:
- Open the main Viber settings and go to the "Account" section, then to "Backup".
- Click the "Restore" button at the bottom of the page.
- Specify the Google Drive or iCloud account from which you want to download the backup copy of the conversations. If you have already restored chats before, the application will automatically determine the source with the saved data. Click "Restore Now".
- Wait for the process to complete. After that, the chats will appear in the application.
Read also💬
- How to clear cache in Viber
- How to know if you've been blocked on Viber
- How to delete a group in Viber or leave it
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