Equipment imported through parallel imports will be provided with a 1-year warranty
Miscellaneous / / July 19, 2022
Buyers will be able to exchange or repair the device for free in case of marriage, but the cost of goods will be increased.
Members of the Association of Internet Commerce Companies (AKIT) retailers will provide Russian buyers with a one-year guarantee for imported parallel import complex electronics - household appliances, smartphones, laptops and computers. This applies to M.Video, Eldorado, Citylink, All Instruments, DNS networks, as well as Yandex. Market" and Ozon.
About this Izvestia told AKIT President Artyom Sokolov, who also noted that the minimum guarantee period for parallel imports has not yet been determined by law. For this reason, retailers act at their own discretion, and many of them simply do not guarantee new devices.
Formally, the manufacturer establishes the obligations for warranty service independently. But if the goods are imported into Russia without the consent of the copyright holder, then there is no question of any responsibility for the products. The warranty period will be set for the country from which the device was imported.
It is for such goods that AKIT decided to provide a guarantee on its own. In practice, this will mean that retail chains will have to conclude agreements with service centers that they will accept devices for free repairs. Previously, such agreements were concluded by the manufacturer himself.
They can refuse warranty repair or replacement only if the service proves that the buyer himself broke the goods - for example, they stored or used them incorrectly.
Such warranty service will be included in the price of goods, so the cost of already expensive equipment may rise again, experts added.