7 common problems employees face on business trips

1. Missed the train

A banal, but very unpleasant situation that can happen to anyone. But this is not the end of the world! If the train has already left, and the employee has remained on the platform, you can try to get the money back for the ticket.

What to do

The employee must apply for a refund or exchange in person at the station's ticket office within 12 hours after the train departs. You will need a passport and a printed ticket (or its 14-digit number) or boarding pass. If the delay was due to a valid reason - for example, illness or accident - to issue a returnRefunds of tickets given five days.

On average, the money will be credited to the card within a month, but only part of the funds will be compensated. If the ticket is purchased through an intermediary, commissions, service charges and insurance (if purchased) will not be refunded either.

These rules apply only to long-distance trains. You cannot receive money for a ticket after the departure of a fast suburban train: refunds become unavailable two hours before the train leaves your station. Also, it will not be possible to return the money if the passenger is late for an international flight.

However, if the trip is canceled due to the fault of the carrier (departure cancellation, long delay, failure to provide a seat), you can refund the cost of the entire trip, even with a non-refundable ticket.

2. Can't catch the plane

Everyone knows that you need to arrive at the airport one and a half to two hours before departure, if we are talking about domestic flights, and three hours if there is an international flight. Nevertheless, even the most punctual employees are not immune from being late.

What to do

If there is still a little time left until the end of check-in, you can refuse your luggage: put the necessary things in your carry-on luggage, give the suitcase to the attendants and run to the gate. The missing essentials, such as personal hygiene products, will be bought on the spot by an employee - it will definitely be cheaper than losing a ticket.

If the plane has already left for the runway, it will most likely not be possible to return the money for the ticket. There are only a few cases in which this is possible:

• Employee refundable ticket. Usually it is much more expensive than the standard one. But it is still better to warn about your delay in advance, before the end of check-in for the flight.
• Employee late for a good reason - for example, during check-in, a computer was frozen or the security service was examining it for an unreasonable long time. In this case, you need to writeTermination of the contract for the carriage of passengers by air, the contract for the carriage of goods by air. Amendments to the contract for the carriage of passengers by air, the contract for the carriage of goods by air a statement to the airline and provide evidence. The decision will depend on the specific carrier.

But if there are several flights in the ticket, you can save the rest of the flights from it. To do this, you need to contact the place of purchase - an airline, an agency, a ticket selection service.

3. Faced flight cancellation or delay

This can ruin work travel plans and disrupt deadlines. Especially if the flight was a connecting flight and the employee did not make it to the next plane. But there is always a solution.

What to do

If the news of the flight cancellation caught an employee right at the airport, you need to contact the airline representative, he will offer alternatives. If none of them work, request a refund or a voucher for your next flights. It can be exchanged for money within three years.

If the posted worker has decidedPassenger rights in case of flight delays wait for a flight that does not depart on schedule, he needs to go to a representative airline or airport employee and ask to put a delay mark on the route receipts. Depending on the flight delay time, the airline must provide the following services:

• more than two hours: free soft drinks;
• more than four hours: hot meals;
• more than eight hours: hotel accommodation.

If the flight is connected, there is a problem with the second plane. There are also several options for solving the problem:

• if the flights are operated by one airline, both flights will take place in any case;
• if different - the issue of replacing the ticket should be decided by the company that delayed the plane;
• if you bought two tickets for an employee separately, you will have to resolve the issue with the second flight on your own.

The above rules are valid on the territory of Russia, in other countries they may differ.

4. Lost my passport

Right before heading to the airport or train station! Or - even worse - in a foreign country. Losing a passport is a difficult situation, but not hopeless.

What to do

Check if the employee can use another document, for example, a passport, instead of a civil one (but sometimes Russian hotels may not be accommodated according to the passport). And ask him to report the loss to law enforcement.

On loss internal passport you need to come to the territorial office of the Ministry of Internal Affairs, write an application, provide a color photo and get a temporary identity card. You can show it before boarding instead of your passport.

Abroad the employee will also have to report the incident to the nearest police station. There he needs to draw up a statement and make two certified copies: he will bring the first one with him and give it to the FMS, and the second will be needed for the next step - a visit to the embassy or consulate. Before leaving, you should call there to clarify the opening hours and the format of the queue. The consulate must issue a certificate of return to the employee. Depending on the situation at the consulate, you can:

• provide an identity document (Russian passport, its notarized copy, driver's license), two photographs and electronic copies of Russian and foreign passports;
• if there are no documents, invite two Russians to the embassy who will be able to confirm his citizenship (this can be any people, not only friends or relatives), or ask relatives to send a copy of the passport to fax.

If none of this is suitable, the consulate will send a request to the FMS at the employee's place of residence. We'll have to wait, but after confirming the identity, a certificate will be issued. It is really only 14 days, so you need to return to Russia within this period.

5. Sick or injured

Health problems of a different nature: from a common cold and flu to a broken limb. The procedure depends on the state of the employee and his willingness to stay.

What to do

The employee must go to the hospital or call a doctor at home. The doctor will diagnose, prescribe treatment and write out a certificate of incapacity for work, on the basis of which you can receive benefits. It is important that it bears the seal of a medical institution. If an employee is on a business trip abroad, he must also receive a certificate of incapacity for work there, and upon arrival in Russia, exchange it at a local hospital for a Russian-language analogue. During sick leave, the employer must pay the employee daily subsistence and living expenses.

In order for an employee to finish work tasks, you will have to to extend a business trip for a period equal to that spent on sick leave. In most cases, it is enough to simply notify him in a timely manner, but there are categories of workers from whom a written consent is required. These are women with children under three years old, single mothers or single fathers with small children and people who have sick relatives in their care.

In the case of injuries, it is important to understand the circumstances under which they occurred. If an employee injures an arm, leg, head, or something else while having fun in a bar after work or meeting with friends living in a business trip city, the injury is considered not related to work. Accordingly, the employer compensates for it at its own discretion. And if this happened during the performance of corporate tasks and during working hours, it is an occupational injury. It also includes incidents that occurred on the way to the place of business trip. It doesn't matter what the employee got on: train, plane, car. QualifyLabor Code of the Russian Federation Article 229.2. Accident investigation procedure the injury should be commissioned by the investigation of the accident. If it is recognized as production, compensation must be paid.

6. Got into an accident

Whether by car or a rented one. Often they try to persuade people on the numbers of another country or region to decide everything on the spot - but this is not always profitable and legal.

What to do

Before a business trip, you need to check whether the employee is included in the OSAGO policy. And it is also worth recommending to him to install the application "Accident. Europrotocol "(iOS, Android) or "MTPL Assistant" (iOS, Android) to increase the limit for registration from 100,000 to 400,000 rubles.

On business trip in another region of Russia you need to act as usual: if the damage is insignificant, there is insurance, there are no injured people and the road property is not damaged, then the employee must draw up a European protocol. But you can also call the police - even if the other side exerts pressure or there are doubts about the amount of damage.

Abroad the employee must call the insurance company and the police. If the car is rented, you need to contact the rental company that provided it, or contact the intermediary service through which the rental was booked. Each country has its own nuances, so the situation may differ.

7. Got a substandard hotel room

Dirty bed linen and other traces of previous guests are clearly not what will brighten up a working trip. As well as idle plumbing or lighting.

What to do

Replace with a clean room of the same category. To do this, you need to contact the hotel manager and ask for relocation. Let the employee record everything in a photo or video - sometimes they are more afraid of negative reviews on the network than angry guests. And it is better to do this immediately after check-in: so the chance to get a new room is higher.

If he still gets rejected, have him ask the administrator to call the senior manager. The matter has not moved off the ground - you need to contact the administration or the support of the booking service. And if they turned out to be powerless - with the law enforcement agencies.