Jobs: Asya Aytmambetova, Head of Support "Roketbanka"
Workplaces / / December 27, 2019
Asya Aytmambetova
He is responsible for ensuring that the service support "Roketbanka"I worked smoothly, and customers get their questions answered quickly.
Asya, your job - to organize processes and people, while on the table and in the bag you have chaos. It does not interfere with productivity?
I have on the table is really a lot more different things than their colleagues, but I can not call it chaos. For productivity I need comfort.
On the desktop I have is a great glider, where colleagues sometimes leave a note. Most often it is the wishes of a good day - really cheers me up.
The backpack is also a lot of things: a book (at the moment about the Scott Pilgrim comic book), telephone, cosmetic, glasses, notebook "Dobrobuk" keys, chargers, hand sanitizer and a raincoat (not like umbrellas). Laptop (MacBook Air) lies in a special compartment to avoid scratching.
And what of the notebook so interesting?
This notebook with sheets (about 30), on which you can write a special marker, then erase the recording felt or conventional napkin and write again. Notes very convenient.
The notebook has some pictures. This is the code or test?
It answers to the test in socionics. We often use tests when conducting interviews and select people in different teams. If people in a team match, then they feel comfortable working together. This is reflected in productivity.
Each team has a captain - a man who organizes the work, and he should also get along well with team members. Therefore, we organize open days on which the captains talk about themselves and future employees support "Rocket" can assess whether they want to work with that person or not.
How to get to the open house?
If a person is interested, he can go on allstars.rocketbank.ru and register for the next event. We are just recruit people to support the team.
Laptop you from Apple, and the phone suddenly ASUS. Why is not iPhone?
Most of all I appreciate the phone capacious battery. My ASUS is not discharged during the day that with an abundance of all kinds of chatik very important.
Chatik to Telegram?
Yes, this is my personal and our corporate favorite among the messengers. I like that you can use stickers and fix the most necessary chats top.
The second important channel of communication - e-mail. I tried different e-mail services such as Inbox, but eventually realized that the standard Gmail features and more room for creativity.
In Gmail, I have lots of notes, filters, shortcuts, folders, and inbound - only those letters that are processed now or in a list marked "I have to say," "Waiting for an answer." Everything else archive the folders.
Rational approach. How do you divide your time?
I have a standard schedule 5/2. I go to work in Moscow from Mytischi, so the morning often starts not with the breakfast (I can not bring myself to eat in the morning), and a stopper. Right there sometimes start working: sitting in a common chat, answer questions, find out the status.
All the priorities of trying to solve in the first half of the day. After lunch, the children help. Do not forget about the importance of helping «Google. The calendar".
And what kind of life hacking with breaks every two hours?
BUT! This is a great way to reboot brain. I recommend to anyone whose work involves creativity.
What would you do, every two hours, come off from work and switch to something even stranger. Play air hockey, if he is in the office, or wash the dishes, if you are working from home. In this case, you chase all thoughts about the project off.
After 15-20 minutes, when you return to the workplace, you have a new look at the problem and become closer to a solution.
What do you do in your free time?
I watch movies, I analyze them in terms of director's and operator techniques and writing scripts.
From outdoor activities I like swimming, fencing and tennis. But most of all I dream is now back in the riding who are addicted youth.
Name three of the film, which is considered a masterpiece and you are forced to think
1. "Only Lovers Left Alive" by Jim Jarmusch
In this film, beautiful cinematography, divine soundtracks, but the main thing - not a trivial idea. I'm not sure there is one more a film about feeling nostalgic for a being that lives a very long time.
View in Google Play →
View in iTunes →
2. "Empty House" Kim Ki-duk
The directing is believed that the less you pass the word, the better you are able to shoot a film. In this film the actors practically do not talk, so that from this position "Empty House" - a masterpiece.
View in Google Play →
3. "Bicycle Thieves" by Vittorio De Sica
Just brilliant movie.
View in Google Play →
Now Recommend readers three useful books
1. "Write to decline. How to create a strong text "Maxim Ilyahova and Lyudmila Sarychev
This book helps cool to work with the text: to throw too much, leaving the right and filled with meaning. For many members of our support desk is almost, so usually we give it in the first month of work.
2. "Customers for Life" Carl Sewell
Thin, but perfectly conveys the spirit of how to work with people.
Buy on Litres.ru →
3. "You can arrange everything," Gavin Kennedy
Prepare for any negotiation. In the book you will find an explanation of why it is important not to accept the first available offer, how to construct the psychology of people, when they are about something agree.
Buy on Litres.ru →
These books are great to help in the work, so we encourage them to support each newcomer. The 'Rocket' has a corporate library, so that they do not even have to buy the books - everything gets free.
So your final farewell to the readers?
Stay free. - Freedom is when you can at any given time to decide how good, how bad, what you gonna do. When constantly open to new ideas and willing to change their minds depending on the kind of information you get, what kind of person you communicate with.
This flexibility - a guarantee that the person grows and develops.
This article was prepared in collaboration with the "Roketbankom".