6 effective methods of business communication
Work And Study / / December 25, 2019
1. Watch for body language
According to studiesDecoding of inconsistent communications., Body language accounts for about 55% of how others interpret your emotional state. It is therefore important not only verbally but non-verbally express a positive attitude and a desire to cooperate. After all, nobody wants to work with aggressive or overly critical people.
- Do not forget to look in the eye when talking to someone. But from time to time look away, otherwise it may appear that you are trying to psychologically pressure on the interlocutor.
- When you discuss any problem, expressing interest and curiosity. For example, his brow furrowed and his chin in his hand.
- Stay straight and relaxed. Motion to better explain their point of view, and do not cross your arms across his chest, so as not to seem closed.
- Try to be parallel to the other party. To do this during a call, position yourself face to face.
2. First of all, try to understand the interlocutor
Many people listen only to say something or to decide how to tell the interlocutor useful to themselves. Instead, during the conversation, I think that the other person is really trying to tell you. This will help to better understand their needs. Knowing them, you can come up with an adequate response, which will help to strengthen
the trust.Interlocutor will feel that you really cares about his opinion that you understand it better than others. It will be more positive attitude to you and will be more likely to cooperate with you in the future. In the end it will help you quickly and without unnecessary conflicts receive the desired, while helping another person feel pleased.
3. Ask open-ended questions
People often constrained and do not express their thoughts. To build trust, you need to know the real motives and desires of the interlocutor. Formulate questions so that the answer to be able to say not only "yes" or "no." And do not forget to mention that you will not be judged interlocutor for his answer.
For example, colleagues are often divided exasperation over some issues. To help them, just need to ask an open question: "What should be changed to make the situation better?" This will help to shift the focus from the problem itself on its decision.
After that, ask further questions, like: "What exactly do you mean," So you can delve into the matter and find the cause of the problem and, therefore, will benefit both colleagues and to strengthen relations with them.
4. Be honest
Of course, it is not so much a technique of communication as a basic life principle. People do not trust those who are behaving suspiciously or something back. In the working communication is especially important not to lie and not to hide from colleagues important information. otherwise efficient team work will not work.
Ambient will be better for you to treat and more respect for you if you're honest with them, even if it means you have to admit his mistake. But still comply with the measure. Some of the words may be honest, but offensive.
5. That's right to express their opinions
Presenting the views of others, you will be able to issue their own so that they were acceptable to the others. This does not mean you have to adjust to the other. Just put it this way, that it does not offend the interlocutor.
For example, the chief asks what you think of the new development strategy. And you say, do not like it, you can see a lot of negative consequences that the boss does not notice. After asking him a few open-ended questions, you realize that your views do not match. Head very pleased with this strategy and believes it will work.
Instead of saying: "In my opinion, this is a disgusting idea, it has too many weaknesses", try to issue an opinion as to add to the conversation something useful. If you just plan raskritikuete, head, most likely, be angry and not be able to accept constructive comments.
It would be better to say: "I understand what you are focused when formed this plan. And it can really bring us a favor in the future. But I was a little concerned about some of the points I have encountered similar problems before. You're wondering, my opinion? "The chief will see that you are on cooperation, not just want to criticize, and will carry your words seriously.
6. Be ready to meet
All speak and understand the interlocutor differently, based on their own field of activity, education and culture. Therefore, explaining something to a person from another sphere, do not use jargon and terms. Give a simple analogy and say in plain language.
This is very important, because in his career you will have to work with people from completely different areas. If you do not go to meet them, it may be a lot of misunderstandings and errors. A clear and mutual understanding - the basis of the effective work of the whole team.
See also:
- 10 basic rules of good conversation →
- 10 psychological tricks that will appeal to people →
- 15 of the rules of conduct in the office about which you no one will tell →