How to organize customer service in 5 minutes

The best analogy Deskun

Firstly, Deskun works in the Gmail interface. Respectively, to adjust especially do not need anything, as to involve experts for technical support, which sometimes has to do in the case of separate applications. Install the plug-in and start working. The process of exploring the possibilities Deskun takes a few minutes, while you do not need to memorize any new logins and passwords.

Secondly, many of these systems sin excess of functions and embedded modules. At work, they are often not used, but it is impossible to turn them off. With Deskun is simple: the service to be extremely concise and does not attempt to provide you obviously unnecessary features for which will have to give a round sum. You pay only for what you use.

By the way, about the cost. Prices for similar services often shamelessly inflated, as a result of smaller companies all this simply can not afford. Deskun came to the issue of pricing humane: a basic set of functions is available for free and the use of all possibilities worth $ 0.99 a month - are several times lower than that of most competitors. For the money the user can connect the two agents, create a project and one turn. If necessary, the number of agents and the projects can be increased for an additional fee.

How things work

Let's start with the general concepts: projects, queues and tickets. The project - a space corresponding to the whole company, line of business or product. you can create a new project in a private office at website Deskun. Within each project there is a queue - specific business processes.

Each queue includes a number of tickets - tasks, each of which can be set artist, priority, state and deadline. Depending on how you use Deskun, the ticket can be changed role: external application - for customer service, internal task - to project management.

In fact, the ticket - this is a common e-mail. You go in your account Gmail, click the "New ticket", select the queue to which the task, assign responsibility, specify priority and deadline. When the amendment and completion of the ticket data is synchronized with the mailbox of each employee, which is set Deskun plugin.

The ticket is easy to turn any email - each request received from the client, you can immediately give to the work put in charge of its implementation.

For the ticket, you can add notes to important information for solving the problem, in this case they will be visible to all agents in the queue. An important point: to read a note, artist must also install the plugin itself Deskun.

So you do not have to search for tickets among members, projects are stored in separate directories:

• Deskun - for all available projects
• Deskun: Snooze - for tasks that are in standby mode.

basic functions

Let's talk about your daily assistants - the features that you probably will use almost constantly. Unlike similar services, Deskun provides them free of charge.

Traceability allows reading to be aware that the recipient got acquainted with the contents of the letter or ticket.

For tickets, this function is always enabled, for the letters before heading to click on the eye icon in the editing tools.

When the recipient reads the message, the status icon to the left of the letter will be colored and will be displayed when you hover the reading time.

If you want to postpone the decision any question or reply to a message later, Snooze feature will not forget this intention. You can set a reminder in a few minutes, hours, days, or weeks, or set a certain day, when Deskun report that the time has come to deal with the pending tasks.

All letters, to which you have applied this function are stored in a folder Snooze not to distract and not to create confusion in the mail. At the appointed time of the message will appear in the list of unread.

Another important function - delayed sending. With it you will not forget about the message you want to send in a strictly defined time.

During the creation of the letter, click on the clock icon and select the date and time of sending. After that, the message is moved to wait in the wings in the folder "Drafts".

Simplify email experience

Templates, filters and auto-replies - features designed to simplify the interaction with the customer calls. Templates greatly save time spent on processing requests.

The template text can use tags instead of which are automatically supplied to the data:

• {My_name} - the name of the agent who uses a template,
• {My_email} - e-mail agent,
• {Ticket_id} - ticket number, in which the conversation is conducted.

Filtering allows you to redirect incoming employees in the area of ​​responsibility that includes the decision of those or other issues. The filter can operate as an electronic address of the sender, and on certain words in the subject line.

Answer - a feature that allows the client to send pre-composed response, the text of which you are free to edit yourself. Here, too, you can use tags:

• {Client_name} - the name of the addressee,
• {Client_email} - his email address,
• {Ticket_id} - create a ticket number.

In contrast to many analogues, Deskun available in two versions: English and Russian languages. Add to that an extensive help section and tech support to help deal with all issues - get the service without flaws.

Deskun help solve important questions quickly and without unnecessary movements. Given the perfect balance between cost and capability, it seems to be one of the best services for email-client support and task management. Anyway, the most simple and intuitive.

Free to try Deskun