How to fix the problem with the Face ID on iPhone X

Learn what to do when the smart phone gives an error message "There was a problem with the camera TrueDepth".

Why am I having problems

some users iPhone X faced with the Face ID. Suddenly, the sensor ceases to function and the screen displays the message: "There is a problem with the camera TrueDepth. Face ID function is disabled. "

This can happen as a smartphone after immersion in water or drop, and without apparent reason. Internal diagnostics detects a problem with TrueDepth module and disables the Face ID, to protect user data. Except unlock via code-password, otherwise the problem does not affect the operability iPhone X.

How to cope with the problem

Often the problem with the camera has a hardware TrueDepth in nature and caused by improper use of the smartphone or manufacturing defects. However, there is a slight chance that the error occurred because of a software glitch. Therefore, before you go to a service center, you can try to fix the problem yourself.

forced reboot

To restart the iPhone X, should in turn quickly press and release the button to increase or decrease the volume, and then push and hold the side button until the Apple logo appears.

After the initial logon after the restart is necessary to test the functionality of Face ID settings. If the error message persists, continue to the next step.

Reset

Another version of the software solution - reset all settings. To return to the smartphone options factory settings you must open the "Settings» → «Basic» → «Reset» → «Reset All Settings."

If this does not help, then the problem is most likely hardware.

What to do next

In this case, there is nothing left but to seek help from the experts at the Apple Store store or authorized service center. As a rule, staff diagnosed the problem and solve the problem on the spot. Since TrueDepth camera module is not repaired, you will be offered a replacement with a new iPhone X.

see also

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