How to behave with "Mail of Russia": the secrets that will save you time, money and nerves
A Life / / December 19, 2019
If you believe the Internet, "Mail of Russia" - is "evil corporation". Her motto is - chaos. All split and lose for your money! One branch - one window. It took place? Write a will. So, just in case. "You have a lot, and I'm alone" - the most courteous of what can be heard from an employee address. And why do they still do not hang a portrait of "YMCA of the Month" in a prominent position?
But maybe not so bad? Not everything is lost?
Shift responsibility convenient. But what if some of the problems with the "Mail of Russia" we create themselves? Suddenly we do not know the rules and swing the non-existent right?
Easy! Do not rush to resent the comments: "It is they who do not know the law! More for Railways intercede! "Just read to the end. We'll show you how to interact with the "Mail of Russia" without unnecessary expenses and hassle.
Learn to distinguish the parcel by parcel
According to Federal Law № 176 "On Postal Communication", by mail shall include:
- letters;
- postal cards (cards);
- Money transfers;
- periodicals;
- small packets;
- printed matter;
- parcel.
In the XXI century, many of them seem irrelevant. Not read newspapers, news agencies tape. We communicate and build the business by email. And the money sent from one card to another. But with small packets, parcels and parcels have to face even geeks. What Internet shopping without them?
Small package - International postal items containing small objects. Maximum weight - 2 kg. It does not require special packaging.
wrapper - a postal item with an attachment in the form of publications (books, magazines, newspapers), business papers, manuscripts and photographs. Maximum weight - 2 kg. For parcels consisting entirely of books - 5kg.
parcel - postal items for shipment. Minimum size: 114 mm × 162 or 110 × 220 mm.
All parcels are divided into simple and recorded. Simple taken and delivered without any receipts and signatures. Bought a stamped envelope, I sent a letter, and the target looks in the mailbox and get it. In the second case, all documented: a receipt is issued to the sender and the recipient - the notice.
Registered mail are:
- custom (Letters, postcards, parcels, small packages) - delivered against receipt, return receipt can be ordered if desired.
- securities (Letters, packets, parcels) - while sending the estimation value of investments, sometimes drawn up an inventory.
- With COD - payment for the shipment will be charged to the recipient upon receipt.
Why all these details? Just by sending the type of independent terms, conditions, and shipping and handling.
Pechkin knows his business! That's just how you realized under the current rules the poker parcel not send (only written correspondence and documents), and sending and can weigh less than a kilogram. For example, you decide to send his beloved grandmother as a gift a book (500 grams) and a box of chocolates (300 grams). Because of the sweet contents of departure will be considered as sending: it will pack into a special plastic bag or cardboard box. And it was the only book, it would have gone for the parcel.
But sometimes as a parcel are made and the "non-standard" investments. For example, magnets, cosmetic samplers or seeds. So do when embedding netyazholoe and every minute counts.
First class vs EMS
The following styles are postal items:
- ground - letters and parcels are delivered by rail, road and other land transport.
- Air - delivery of aircraft.
- Combined - part of the way the administration is going on the ground, and some - flying.
- Accelerated - delivery times are reduced to a few days.
In an internal e-mail message aviaperesylka hardly practiced. As a consequence - the departure going for a long time. The farther away, the longer it takes. For example, the period of the passage of a simple letter from Ulyanovsk to Moscow - five days. You want faster? No problems! Choose the first class.
The departure of the first class - it accelerated the internal postage, delivery times which are 25-30% lower than normal. Moreover, the processing recess and parcel of the first class is always the priority, and their delivery is not subject to seasonal limitations. True, they cost more.
In other words, the first class of origin are delivered quickly and anywhere. The main target dates of their transfer are special table.
But sent only a first-class letters and parcels. Do not send! And here comes the time for the exceptions.
Solve the puzzle. You need to send the seeds of rare plants his uncle, the forester. But in the autumn of his way to taiga village of blurs, so that the only available transport - helicopter. Arrives once a week. Question: how to get Uncle seeds, without waiting for the winter, when the end of bad roads? Solution: Ask the employee arrange mail parcel as the parcel first class. Uncle will get seeds with the first helicopter.
The first class is not to be confused with the EMS-delivery.
EMS - a delivery of door-to-door. The courier will take the parcel from your home or office and deliver anywhere. At EMS Russian Post has its own transportation network, then provide security and allow to insure departure from damage or loss. Express delivery is more expensive expedited shipment.
How to determine the value
At the cost of shipping is affected by:
- sending the form letter / parcel / package; custom / valuable / simple / COD.
- Shipping method: standard or accelerated.
- Value.
- Distance.
- Weight.
In the case of registered mail fee is taken only for weight, distance to cost is not affected. The cost of valuable parcels, as well as other valuable items, depending on the distance, weight and estimate the amount of plus 4%. So, if you rate a parcel of one hundred rubles, to the tariff for distance and weight will add four more of the ruble.
Passport and other documents sent to securities only letters (parcels) with a mandatory list of contents.
Sum assessment senders often purposely underestimated. If there is no difference, why pay more? But the difference is still there. When the parcel is lost, the sender is offset by the amount of assessment, regardless of the real value of investments. A hundred rubles as a hundred rubles.
Approximately how many will have to pay when you send anything in the country, can be found using calculator "Mail of Russia".
You should not swear, if the operator will call another amount: this is not a whim. The calculator does not take into account regional peculiarities transfer, the cost of packaging and other value-added services (more about them later). It is unlikely that you "shortchange": calculation of the cost of delivery is done the computer where the operator enters all the necessary parameters.
How to send
Step 1. Determine the type of departure
Sending or small package? Custom or valuable? Normal or accelerated delivery?
Dance is from the fact that you want to send. Be careful: some items prohibited to transfer individuals. here list. For example, to send a friend in a nearby town humidor with Cuban cigars - no problem. And the same set of other abroad - is no longer possible.
Step 2. make out
Parcels sent by Russia without inventory investment, can be assembled at home - to put things in a box, to shift their pupyrchatoy film. At the post office check everything, taped parcel tape and affix the trade details. If you want to make an inventory, the packaging is better not to take care of. It is more convenient to collect the parcel at the post office directly: all the same operator will carefully check each attachment and enter it into inventory.
Sending fragile breakable items, you can further insure. Ask the employee to put on the parcel label "Caution!". Then, according to the rules it should be carefully packed and transferred from hand to hand without throwing. For safety will have to pay - plus 30%.
It is important to write the recipient's address. How to fill out the form "where / to whom," read here.
Packing postage, filling the accompanying forms, such as customs, preparation of investment inventory, writing addresses and written communication - all these extras. They are paid separately and are not available in all post offices.
In other words, the operator is not required for you to write the address or fill out a customs declaration. If you can not do it yourself, you will help, but will have to pay extra.
How to track
The movement of registered mail may be monitored. In international traffic for this is the track codes in the inner - 14-character identifier.
It is located in the check issued by the post office. Enter the ID in a special form on the siteYou can find out where the parcel.
Track postage and can be using the application "Mail of Russia". Yes, they have an app!
Price: Free
Price: Free
The app is very easy. You can always find out where the package, and if its status changes ( "She resigned sorting center", "received by the addressee"), the application will beep. You can also find the nearest post office to find out the index at an opened and even customer service! There is also a "unique" service for the residents of Moscow and St. Petersburg. But more on that later.
The "Mail of Russia" there is another service, about which few people know. it SMS-notifications on receipt of registered mail or delivery. To activate this service, you need to fill out an application in the mail by entering your phone number. The price of one SMS - 10 rubles. Pay for the service can be on delivery. Fly in the ointment - a one-time service.
How to get
Step 1. We receive a notification
If your name and address of the registered postal items arrive, you know it. In your mailbox will cast a piece of paper with the good news - the notice. From this it becomes clear what kind of departure you were sent, when, where, and how much it weighs.
Notices are primary and secondary. Primary is issued, usually the next day after being admitted to sending branch (for example, take the form of administration). That is, if the parcel came 1st, the notice is likely to be discharged 2 th. This is due to the fact that in the correspondence department usually arrives in the afternoon and in the process it takes time.
Since the discharge of the primary notification starts counting the time during which the receiver must pick up the parcel. It is five working days. If for some reason you are not enough and you do not pick it up (left, sick, there was no time), then your name will be discharged secondary notification. It also happens that people do not come because they do not get the initial notification. After all, it can fall out of the mailbox, it can steal, it may go unnoticed, sticking to the wall of the box.
If you come for the premise of the date of receipt of notification of the secondary or the next morning, the fee for the storage will not be charged. But if you also will appear only among the 15th or 22th, you will have to pay 5 rubles for each day of "idle."
Step 2. Go to the post office
The recipient must complete the reverse side of the notice, specifying their passport details, name and putting a number and signature. At the post office will need to show a notification and your passport.
By law, the basic identity document of a citizen of the Russian Federation on the territory of Russia, is a passport (birth certificate). Equal legal force is a temporary identity card of the citizen of the Russian Federation (the form № 2-P). Passport, driver's license, zachotka, pension certificate and the like are not identity documents.
mail employee will check the correctness of the notification and compliance with the passport data. Then bring the parcel when you weigh it (the margin of error - 70 grams) and present.
Many people mistakenly believe that they can on the spot to open the parcel and, if something inside is damaged, immediately seek redress. De jure open the parcel at the post office can needed in two cases:
- Making a list of contents. In this case, the operator with the consent of the client has to open the box and check whether all items in place.
- Broken outer shell. If there are "signs of a break", you can ask to open the parcel. In this case, invited the head of the post office and prepared a special act. If it turns out that the assumption that something is missing, the investigation begins.
write a power of attorney
Get registered mail can be in person or by proxy. But, of course, just like in the mail parcel will not give up, even if your wife / mother / son and even if they come with your passport. We need a power of attorney.
The power of attorney must be in writing. Write, "I, so and so, who lives there somewhere, passport data-such, I trust such a man, who lives there somewhere, passport data such and such, to receive registered mail coming to my name".
It is better to write "registered mail". If you specify a package, the small package or a letter does not give power of attorney will actually disposable.
The power of attorney must be certified. To go to the notary is not required! Assure power of attorney to receive mailings can be at work or school, place of treatment. It is important that the document was crowned main printing establishments (organizations) and endorsing signature of the head with a transcript. Power of Attorney with the "seal of Reference" and the stroke of a bookkeeper is not a ride.
And bring home?
People who value their time and hate queues can use this paid service "Mail of Russia", as home delivery. There are two options.
- Delivery of small packages. If the package weighs less than two kilograms, you can call the telephone number listed in the notice, and order delivery. Presentation made during working hours postman to the address indicated on the administration. The recipient must present a passport. Service cost - 100 rubles.
- Delivery courier parcels. Remember, we said that the residents of Moscow and St. Petersburg, using the application "Mail of Russia" has the privilege? So, with the help of the application, they can order the courier (!) The delivery of parcels. Delivery will take place within two days of application (every day from 9:00 to 20:00). Handed the parcel to the addressee upon presentation of a passport. Service cost - 199 rubles.
I will complain!
Layfhaker already written about what to do, if the parcel arrived with defects and if the mail is lost parcel. Article details - read, do not be lazy. Today will tell as to complain about the employee-mail, if it is, for example, was rude to you (oh, horror!) Or services rendered improperly.
Method № 1
there is a book of statements and proposals in each post office. It is safe to ride straight to slander. Under the rules of this book should be checked daily. When a new record is a copy of it and sent to the control-information service "Mail of Russia". The responsible person wrote the statement explanatory.
Method № 2
Apply to the control and help desk directly. Testing and Referral Service "Mail of Russia" considers the complaints of citizens, gives background information, is engaged in tracing mail. Phone: 8-800-2005-888. Email: [email protected].
A little advice: before you write a complaint, remember that on the other side of the fence there is a person with a very unenviable salary. But if your rights are really violated, be sure to defend them!
There's a great joke about the "Mail of Russia". But not all get it.
"Mail of Russia" - is more than just an organization. No one denies that there are problems. Big problems. But before you blame the mail, try to make friends with her. As you can see, there are some simple rules. Master and can save time, money and nerves.
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