Moscow mayor himself: how to communicate with government officials on an equal footing and to make the city better

What does it mean to "make Moscow is better"?

It means to make the city more comfortable and convenient life. And for citizens, and for the tourists who come to get acquainted with the capital.

How? Report any issues that you see around. To do this, you need only a desire and a couple of minutes of free time. Broken bench in the courtyard, at the entrance burned out light bulb on the playground in the park damaged fitness machine, there was a hole in the road. Do you see that something is wrong, - reported problems. This can be done on the portal GOROD.MOS.RU.

Such things like garbage on the lawn or broken light bulbs seem insignificant, but actually take a lot of nerves and energy. It's like a life together: you are kind of like each other, but dirty dishes and scattered on the apartment things are exhausting and annoying.

In addition, these small things create an environment in which you live. There is even a so-called theoryBroken windows broken windows, if the building does not replace the broken glass, then after a while it will beat out all other windows. theory confirmed

The Spreading of Disorder Numerous experiments.

So make the city better - so do not ignore domestic problems. Otherwise discarded candy wrapper will turn into a mountain of garbage and broken shop - in a dirty yard. From this life in the capital is not exactly will be more comfortable, and Moscow itself - is better.

To do this, there are officials and managers of the company. Why should I participate in this?

Because you know better about the problems faced in everyday life. After all, the head of the council does not walk with a child on each playground area to immediately recognize that somewhere broke down swing. They are, of course, will be repaired, but with your help to do it quickly.

Report a problem, you are helping the city authorities time to put everything in order. In addition, there are successful experiences in other countries. Something like trying to do, for example, in the Spanish city of Hun, where the mayor I learned on urban issues via Twitter. Residents have written to him the complaint, the official pointed tweet responsible person, who troubleshoot and share photos with the result.

And in New York city residents report problems to the service of complaints by telephone. Get a double benefit: the officials will learn about the issues, and you get results faster.

Convinced. How to report a problem?

You can write an appeal to the executive body. For example, if in the park lights do not work, you can write the park administration, the county prefecture or district council. But it is difficult: you have to know where to go, and it is often not obvious. And if you suddenly did not write back, you learn about it only after 30 days, when you get an official response.

To overcome the bureaucracy, you can use the portal GOROD.MOS.RU. Website created six years ago specifically to Muscovites reported everyday problems quickly and easily. No need to bother to think whose it is a problem, who should deal with it, and where to report it.

Using the portal write official so easily as in the other or mother Telegram in Viber.

The portal 27 categories and more than 190 topics. For example, to complain about the trash in the yard, choose the category of "domestic territories" in it - the theme of "untidy yard area." Then you specify an address, describe the problem and attach a photo. And yet, the message is sent.

You can select a category by entering a keyword in the search bar. Just write "Lift", "pit", "bin", and then choose the appropriate topic from the list. The whole process takes about three minutes.

Another cool feature of the portal - in each subject prescribed standards, called authorities, who are responsible for it, and are examples of messages of other users.

What can you complain?

Golf great activity. The most popular category - "Apartment buildings", "Road", "domestic territories" and "Parks". With the portal, you can make the perfect entrance: repair the elevator, the door and the visor, mailboxes, garbage disposal, facade, foundation, roof, windows. Remember the "broken windows theory"? So take in the hands of a smart phone, taking photos, and send messages.

In order can cause the road by reporting to the portal, if somewhere broke pit or the traffic signal, the hatch is open or not working parkomat.

After the first response will feel the excitement, and after two or three - will feel themselves masters of the city. To be inspired, see the section "results"With pictures of" before "and" after. "

How many days will eliminate the problem?

For eight days, you will receive an official message about the problem resolved or the time when it must be eliminated. This is the main feature of the site. A €If a problem as you thought solved poorly or incompletely, can refute this response.

Before you leave your message in the appropriate executive body, it moderated Moderation period - 24 hours (answers authorities too are moderated). If the appeal is rejected, the following tips contained in the cause of the deviation. You can agree to forward the message to the executive authorities. Since the portal will still find a responsible and help solve the problem.

There are some messages filing rules?

Yes, there is a portal common rules for moderation. They are best read to everything turned out right the first time. But if briefly - write the proceedings. In a report to be a problem. Describe it must be clearly and in detail to the official realized that you have in mind. And are attached to post a photo for clarity.

I do not want to specify your name and surname, you can write anonymously?

Yes, there is such a possibility.

Job portal is not regulated by federal law, so you can be registered under any alias anything. In the limits of decency, of course. The accuracy of the personal data no one checks. The only exception - it is impossible to take aliases politicians, historical figures, and pretend to be another person.

The only thing that is required, - a real e-mail address. It comes notice of registration, which must be confirmed. You can also log in via social networks and other services: Facebook, Twitter, «VKontakte," Yandex "and the portal of public services in Moscow.

I conveniently send messages from your smartphone. The portal has a mobile app?

Yes, there are mobile applications for iOS, Android and Windows Phone. Outset that in the application, not all topics that are on the site. Therefore, if you want to report a problem, but you can not make it through the app, open the portal in a browser. The service supports adaptive vorstku web version for smartphones.

Nevertheless, the application access to the most popular topics: "Roads", "Park", "The Yards" and "Apartment buildings". Therefore, to report problems that you see around you can even on the way to work or while walking the dog: photographed defect, open the app and sent a complaint. All you need is a smartphone and three minutes of free time.

So download and Moscow do better.

Register on the portal