AliExpress has allowed Russian buyers to return goods without giving any reason
News / / December 19, 2019
On August 23 AliExpress service introduces an unconditional return of purchases from China to Russian users. To return goods without giving any reason, you can within two weeks after receipt. About it reports RBC.
It is expected that this initiative will help increase the demand for clothes and shoesAnd to reduce the risks associated with the choice of size and style.
Liu Wei, AliExpress CEO in Russia"About a third of our potential buyers they refuse to purchase on the platform due to difficulties with the return procedure, or are afraid to do a more expensive purchase than they used to."
If you previously had to return the goods open dispute and to prove the discrepancy buying website description, you do not have to explain right now.
How to return an item AliExpress
To return an item you want to open a dispute, get a special code and present it together with the goods in the department of "Mail of Russia". The money back to the buyer upon delivery of the goods to the warehouse AliExpress. The service is free.
To refund is possible within two weeks of receipt of goods. A refund takes an average of 10-14 days, said the representative of a trading platform.
It is impossible to return the AliExpress
In the first stage, a refund will be available to more than 10 million of the most popular goods, and then - for the entire range. An exception will be smartphones and electronic components for gadgets, underwear and custom-made wedding dresses.
Most recently buying on AliExpress They became available right through the app "VKontakte".
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