Business process optimization projects - free course from the Russian School of Management, training, date: December 6, 2023.

Ph.D., Staff consultant to the Moscow Government on optimization of business processes and development of IT infrastructure.

MBA teacher at RSU. Expert practitioner in the implementation of projects in the field of IT, QMS and enterprise development.

Project management - from charter to reports
• Introduction to project management.
• Project initiation. Preparing for an effective start.
• Building an organizational structure.
• Project scope management.
• Deadline management.
• Creation of a project management system in the organization.
• Management of risks.
• Project control and monitoring/change management.

Processes under control
• Concept of business process management. Maturity of processes and process management.
• Process and functional approaches.
• Strategic process management. Concept Process.
• The process and its environment.
• Classification of processes. Process control technology.
• Description and optimization of processes.
• Notations and modeling tools.
• BP description technology.
• Top-down process modeling.
• Modeling of other subject areas.
• Reengineering and process improvement.
• Regulation and controlling of processes.
• Regulation of processes. Controlling and KPI of business processes.
• Connection between processes and personnel motivation systems.
• Continuous process improvement.
• Organization of process management.
• Process control system. Process office.
• Modeling conventions.
• A set of works to improve processes.

Business process automation project management
• How to evaluate the benefits of process automation.
• Processes and ways to improve them.
• Approaches to value creation.
• Business process modeling.
• Troubleshooting methods.
• What needs to be done before starting an automation project?
• Start of an automation project.
• Planning the timing and budget of the project.
• Execution, control and completion of automation project.

Process design and diagnostics
• Reasons for the emergence of the process approach.
• Good process approach practices.
• Key process output characteristics. Identification measurement and analysis.
• Sources of risks inherent in the process and its key operations.
• Reasons for failure of key process operations.
• Management of key operations.
• Risk-based approach for the Marketing process and for the Purchasing process. Examples.

Practice of implementing the process approach and international standards. Process audit
• Documentation of process information.
• Sequence of implementation of QMS processes according to the requirements of ISO 9001:2015.
• Internal audit of the effectiveness of processes and management systems. What is an audit?
• What is a management system.
• Understanding of ISO 9001 text. Relationship between objective evidence and ISO 9001 requirements.
• What should be checked during the process and how? ISO 19011:2021. Guidelines for auditing management systems.
• Audit program.
• Conducting an audit.
• Competence of auditors. Psychological aspects of audit.

Reengineering or starting from scratch
• Reengineering as a radical form of process development.
• The concept of an ideal system as a goal for the development of processes.
• System-functional approach for process design.
• Definition of the client and the main function (goal) of the process.
• Design of mandatory subsystems of an effective process: process, support, management.
• Implementation of the developed solution into practice, overcoming resistance to radical changes.