Process approach in an IT company - free course from the Russian School of Management, training, date: December 6, 2023.

Miscellaneous / by admin / December 09, 2023

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Do you want to master and implement a process approach in your company that complies with the ISO 900 standard? During the course, you will become familiar with the features of the project form of management, consider the main, auxiliary and management processes, and master the tools for describing them. Practicing experts will help you find out the reasons for the failure of individual process operations and explain the sequence of implementation of the quality management system. Also, during the learning process you will find a large number of practical tasks that will help consolidate theoretical information.

Yashchenko Vladimir Vladimirovich

course

Ph.D., Associate Professor DGQ. An expert on industry standards in the field of quality, author of more than 70 scientific publications and 7 patents for inventions.

Project management – from charter to reports

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• Introduction to project management.
• Project, program, portfolio.
• Project participants.
• Project management processes.
• Project initiation.
• Project planning.
• Project risk management.
• Project execution control.
• Completion of the project.
• Planning of project management processes.

Description, regulation and optimization of business processes
• Concept of business process management.
• Concept Process.
• Description and optimization of processes.
• Regulation and controlling of processes.
• Organization of process management.

Process design and diagnostics
• Reasons for the emergence of the process approach.
• Good process approach practices.
• Key process output characteristics. Identification measurement and analysis.
• Sources of risks inherent in the process and its key operations.
• Reasons for failure of key process operations.
• Management of key operations.
• Risk-based approach for the Marketing process and for the Purchasing process. Examples.

Practice of implementing the process approach and international standards. Process audit
• Documentation of process information.
• Sequence of implementation of QMS processes according to the requirements of ISO 9001:2015.
• Internal audit of the effectiveness of processes and management systems. What is an audit?
• What is a management system.
• Understanding of ISO 9001 text. Relationship between objective evidence and ISO 9001 requirements.
• What should be checked during the process and how? ISO 19011:2021. Guidelines for auditing management systems.
• Audit program.
• Conducting an audit.
• Competence of auditors. Psychological aspects of audit.

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