IT educational program - free course from Loft School, training 21st, Date: December 6, 2023.

Advanced training program. Three-day proprietary course “Organizing the work of the Service Desk. Incident and problem management (main elements of the approach)” is aimed at managers organizations and IT departments planning or implementing the practical implementation of relevant ITSM processes. To successfully master the course material, prior knowledge of the basics of ITIL is required. The course includes theoretical and practical parts and is available for listening remotely and in classes at the Softline Training Center in cities of Russia (Moscow, St. Petersburg, Yekaterinburg, Kazan, Krasnoyarsk, Nizhny Novgorod, Novosibirsk, Omsk, Rostov-on-Don and Khabarovsk). Based on the results of training in the course “Organizing the work of the Service Desk. Incident and problem management (main elements of the approach)” is issued a certificate from the Softline Training Center.

The course covers a wide variety of aspects of the work of a support team leader: from ITIL management methodology to the intricacies of labor legislation.

"TC "Specialist" Authorized training center "BaseALT" (BaseALT) since 2020. The course is aimed at IT administrators, and can be adapted for Linux developers and security professionals."