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IT service: an effective service unit - free course from the Russian School of Management, training 16 hours, Date: December 5, 2023.
Miscellaneous / / December 09, 2023
At the advanced training course “IT service: an effective service department” you will learn up-to-date information about the features creating a reliable and effective IT department of the company, about the situation in the IT market and trends in the development of information technologies. Together with practicing teachers, master modern management methods.
IT department as a service organization in a crisis. Organization and automation of ServiceDesk
• Requirements for IT service and its classification.
• Systemic and integrated, process and functional approaches.
• Modern information service. Basic processes.
• Balancing the interests of the owner, IT department employees, clients, colleagues and partners.
• Technical support for IT services.
• Information and staffing support for IT services.
• Features of the creation, implementation and operation of a digital system with artificial intelligence.
• Sincere information service. Corporate culture of the IT department and features of employee motivation.
• Practical development of a digital catalog of services and implementation of IT services.
• IT service implementation project management and information service prospects.
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