Training for office managers. Advanced training - course 47,900 rub. from Moscow Business School, training 24 academic hours, Date: December 27, 2023.

Professional experience

1992 - present V. — Institute of Business and Law, Higher School of Secretaries at the Diplomatic Academy of the Russian Ministry of Foreign Affairs, MIREA, Moscow School of Economics, VGIK, Institute of Television "Ostankino", educational center "East-West" - groups of the Committee of Labor and Employment, teacher disciplines:

Documentation support for management
Modern secretarial work
Psychology of management
Business rhetoric
Organizational behavior
Speech communications
Business etiquette and protocol
Image of a business person
Psychology of business communication
Business ethics
Russian language and culture of speech
Management

Clients

TC of the Civil Service Administration under the Moscow Government, Russian Pension Fund, Spetsstroy company, PJSC "Company "Sukhoi", JSC "Atlas Copco", Mosinzhproekt, PJSC "RusHydro", LLC Management Company "GMS", "Unicom", Rosevrobank; prefectures and councils of Moscow, city administration Sochi and other government and commercial organizations

Speeches and publications

Author of training programs on modern office work, effective business correspondence, business culture communication, management psychology, organizational behavior, modern secretarial work, public speaking and etc.

Education

2014 — NOU “International Institute for East-West Cooperation”, advanced training under the program “Modern HR Management Technologies”
2000–2001 — Russian Academy of Management and Agribusiness, “Organization of personnel management in modern conditions”
1995–1996 — Center for Psychological and Pedagogical General Education, “Psychology of Management”

Professional experience

2010 - present V. — Institute of Russian Entrepreneurship, trainer-consultant
2011 - present V. — Business Development Institute, business coach, consultant
2000–2013 — All-Russian State Institute of Cinematography named after. S.A. Gerasimova, senior lecturer
2000–2005 — Smile Gate, HR Director

Professional competencies

Search, selection and training of personnel
Preparation and conduct of negotiations, business conversations, presentations, official and informal receptions
Situational personnel assessment
Ethics and culture of team management
Psychological foundations of business communication
Business protocol and business etiquette

Clients

GC "Bashneft", FSUE "Space Communications", Volkswagen, European Media Group, International Institute of Management of the Russian Chamber of Commerce and Industry Federations, Moscow Regional Duma, Innova, Tomskneft OJSC, Gazprom Neftekhim Salavat OJSC, COLIN’S, Nikomed LLC, SeverStal CJSC, ROLF Group of Companies, "ROSCON", Ranova-cleaning, Central Research Institute of Epidemiology of the Ministry of Health of Russia, NOVIKOMBANK, GLOBEX, Belgorod Quality, city governments of the regions of the Russian Federation, Vision Image Print, Pepelyaev, Goltsblat and partners, VOSTOXIBELEKTROSETSTROY, SAYANSKKHIMPLAST, Southern Generating Company TGK-8, Beeline, Rostov-Tabak, Lukoil, City Hall apparatus Tolyatti and many others

Teaching activities

Teaches at leading universities and training centers for more than 20 years

2009 - present V. — Training center “FinCont”, courses “Professional assistant manager”, “Business etiquette and protocol”
2008 - present V. — East-West Institute, course “Business Etiquette and Protocol”
2007 - present V. — Moscow City University of Management of the Moscow Government, courses “Image of a civil servant”, “Business communications”, “Business etiquette and protocol”
2006 - present V. — Russian School of Management, courses “Business Etiquette and Protocol”, “Image of a Business Person”
2005 - present V. — “Elkod”, courses “Culture of Business Communication”
2003 - present V. — Business school “Expert”, courses “Fundamentals of Business Communication”, “Mastery of Telephone Communication”, “Secretary School”
2003 - present V. — Educational and Methodological Center of the Civil Service Administration under the Moscow City Government, course “Image of a Civil Servant”
2000–2004 — Higher School of Secretaries at the Diplomatic Academy of the Ministry of Foreign Affairs, courses “Business Etiquette”, “Psychology of Business Communication”
1998 — Training center for advanced training for managers and mid- and senior-level specialists “East-West”, course “Business Etiquette”

Speeches and publications

Regular author of articles on business communication, modern social etiquette, culture speech, corporate ethics and other aspects of business communications, in the magazine “Secretary-Referent” with 2004
Author of the book “Business Protocol and Etiquette, Application Practice”
Author of the methodological manual “Employment Technologies” for the Computer Training Center at Moscow State Technical University named after N. E. Bauman
Expert in etiquette programs on radio stations “Mayak”, “City-FM”, “Moscow Says”, television programs “Morning” (Channel One), “Beauty to Order” (Domashny), TVC and others
Participant in the preparation of the first competition in Russia “Secretary of the Year”
Chairman of the jury of the competition "Secretary-referent"

Achievements

Chairman of the jury of the competition "Secretary-referent"
Participant in the preparation of the first competition in Russia “Secretary of the Year”
Received letters of gratitude from the Canadian Embassy in the Russian Federation, Moscow City University Department of the Moscow Government, Federal State Unitary Enterprise "Space connection"

Education

2015 — State educational institution of additional professional education of the Moscow region, training center Nakhabino, professional ethics and the formation of a business image
2001 — Center for Computer Training at Moscow State Technical University. N.E. Bauman, HR manager
1991 — Training and Innovation Center for Managers at the Leningrad Institute of Culture, management in the field of culture
1975 - Donetsk State University, philologist-teacher

This program can only be organized in a corporate or individual format. For a consultation, fill out the form at the bottom of the page. June 27, 2016 RF Government Decree No. 584 was adopted, which established the specifics of application professional standards regarding the requirements mandatory for application by extra-budgetary funds and government enterprises. In particular, he established a transition period until 2020, during which enterprises must implement professional standards based on a pre-approved plan. The risks associated with non-application of professional standards are very high. Organizations for which compliance with this law is strictly mandatory are subject to serious sanctions - administrative fines, disqualifications, suspension of activities. As a specialist, have you understood the new law? Did you competently warn the employer about the risks? Have you already drawn up a plan for the implementation of professional standards? Have you chosen an album of your professional standards? Have you secured the part on the basis of which you will develop new job descriptions, selection procedures, assessments, etc.? If you still have questions, then this seminar is for you.

This program can only be organized in a corporate or individual format. Marketing departments created in the period 2000-2010s, as a rule, were built based on classical principles marketing management: strategic planning with a long horizon, vision, organizational structure, staffing, regular routine work. But the “black swans” of drastic changes began to arrive more and more often—almost every year. And systems designed to operate in stable conditions do not produce effective results in 2022. Moreover, management practice shows that systems respond poorly and even resist change. But we need to change, and sometimes very quickly. This course will tell managers the main ways to quickly “dump the ballast”, find the necessary resources, acquire and consolidate the necessary competencies, quickly adapt to environmental changes and develop high power.