22/12/2019
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Internal QMS auditor - free course from the Russian School of Management, training, date: December 3, 2023.
Miscellaneous / / December 06, 2023
How to evaluate the functionality of a management system, understand where failures occur, and evaluate its effectiveness? How to develop an action plan for adjustments and identify opportunities for improving individual processes? You have been promoted to the position of internal auditor of the company and now you need to conduct checks, look for and correct errors, build a control system, but you have never encountered this in your main activity and do not understand why start off?
The course program not only covers the GOST R ISO 19011 standard, but also during practical exercises provides an overview of the main tools that are used in debugging a QMS based on the international ISO standard 9011. You will be able to begin your new responsibilities immediately after training.
Yashchenko Vladimir Vladimirovich
44
coursePh.D., Associate Professor DGQ. An expert on industry standards in the field of quality, author of more than 70 scientific publications and 7 patents for inventions.
Ph.D., Associate Professor DGQ. An expert on industry standards in the field of quality, author of more than 70 scientific publications and 7 patents for inventions.
Process design and diagnostics
• Reasons for the emergence of the process approach.
• Good process approach practices.
• Key process output characteristics. Identification measurement and analysis.
• Sources of risks inherent in the process and its key operations.
• Reasons for failure of key process operations.
• Management of key operations.
• Risk-based approach for the Marketing process and for the Purchasing process. Examples.
Problem Solving Process (PSP)
• Problem Solving Process and PDCA Cycle. Introduction and examples.
• Good practices (international standards and guidelines) and types of problem solving process. Implementation problems.
Practice of implementing the process approach and international standards. Process audit
• Documentation of process information.
• Sequence of implementation of QMS processes according to the requirements of ISO 9001:2015.
• Internal audit of the effectiveness of processes and management systems. What is an audit?
• What is a management system.
• Understanding of ISO 9001 text. Relationship between objective evidence and ISO 9001 requirements.
• What should be checked during the process and how? ISO 19011:2021. Guidelines for auditing management systems.
• Audit program.
• Conducting an audit.
• Competence of auditors. Psychological aspects of audit.
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