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How can the head of an organization build management of its IT?
Miscellaneous / / December 06, 2023
Leading teacher of the Center, head of the direction “Innovative teaching technologies”. Doctor of Technical Sciences majoring in “System analysis in information systems”. Holder of prestigious statuses PfMP(®),PgMP®,PMP®, ITIL® Expert, ITIL 4.0. Managing professional, Strategic Leader, DASA certified Product owner, accredited trainer PMP® And ITIL®, certified online training instructor PMP®,ITIL 4.0 And DASA.
She has been teaching for more than 15 years, is the author of courses and seminars at the Center, more than 80 scientific and 20 methodological works. Experience in the IT industry - over 25 years, of which more than 15 years - in the field of project management, project portfolios, products, startups; has experience in consulting on project management and organizational changes (digital transformation) in a number of large companies.
Implemented more than 20 projects in the following industries: IT (including web solutions, IT service management), education, metallurgy, insurance, telecommunications. The most famous clients with whom Danil Yuryevich worked: Siemens Telecom CIS, Microsoft, Royal Canin, PepsiCo Rus, Accenture, Pharmstandard, Myasnitsky Ryad. Danil Yurievich has a huge
experience in building partnerships with major companies, including Microsoft, Citrix and etc.Since 2015 Danil Yurievich actively works in startups as a partner (a series of products for people with hearing impairments; online education certification system) and as a mentor (IAMCP, G-Accelerator).
Danil Yuryevich is a regular participant in international conferences, including PMXPO 2019, PMI Talent and Technology Symposium, PMI® Organizational Agility Conference and others. For two years in a row he acted as a speaker at DevOps Pro Moscow 2019-2020. Constantly improves skills at vendor trainings (DASA, Peoplecert). Successfully completed training and assessment (assessment) to become a PMP trainer according to the new version.
Using his vast experience and wonderful teaching gift, he presents the material with a large number of examples. Skillfully provokes fruitful discussions in groups and answers all questions in detail. Danil Yurievich will introduce you not to abstract methods, but to how they work in practice taking into account the legislation and peculiarities of doing business.
Module 1. IT as a service delivered to business (ITSM). Terminology (2 ac. h.)
IT products as services that create value for the company
Basic concepts: IT Service, guarantee, SLA, utility, portfolio and catalog of services, clouds
The types of value that IT can create. Three types of IT services.
Life cycle of an IT service (product)
Process, project management and continuous provision of IT services
Module 2. Building an IT strategy based on the company's strategy (4 ac. h.)
Organizational models
Conway's Law
Focus on delivering value
Matrix “Company Strategy – Portfolio of IT Services”
IT service demand management
Optimizing business value
IT Support Services
IT services aimed at business growth
IT services that transform business
The role of a minimum product sufficient for business
Process optimization using lean approaches (Lean)
Business case. Build an IT strategy matrix and identify key IT services
Module 3. Risks: opportunities and threats created by IT (2 ac. h.)
IT as a problem and a solution at the same time
Opportunities generated by IT products (services) for business
Threats IT poses to business
Typical risks of various phases of the life cycle of IT services: from idea to operation and decommissioning
Risk-Driven Management
Business case. Articulate the key opportunities and threats that IT can generate in your organization
Module 4. ITIL – library of best IT management practices (4 ac. h.)
Why ITIL®?
IT service life cycle
Strategy phase: portfolio, demand, finance, business relationships
Service creation phase: organizational and technical processes
Key documents: catalogue, SLA, OLA
Service transformation phase: changes, projects, releases.
Knowledge Management
Operational phase as a source of value generation
The business challenge of providing a single point of contact
Types of Service Desk and basic requirements for them
Ways to build a helpdesk
Business game. We simulate working with IT
Module 5. Models of development and support of IT services (4 ac. h.)
Classic model: development - maintenance
Implementation models: waterfall, phased, iterative, agile, hybrids.
Selecting an implementation model. Model Stacey
Product-service model.
Overview of Iterative Models
Kanban method
Module 6. Flexible approaches and teams: Agile, Scrum, Kanban, DevOps (4 ac. h.)
Iterative development of an IT product/service as a tool for overcoming the barrier between IT and business
Agile Manifesto
Minimum useful (viable) product (MVP)
Microservices
Collaboration as a key success factor
Basic principles of continuous service provision
Fail fast principle
What is an autonomous DevOps team?
Lean IT
Business case. Define MVP
Determine losses caused by IT service
Module 7. Working with IT contractors (2 ac. h.)
Do it yourself or buy it?
Risks of the internal IT organization
Risks of an external IT contractor
IAMCP Quadrants of Decision Making in Projects and Operations
The concept of "clouds" in development and operation
Characteristics of IT services and application maturity
Module 8. How to build metrics for IT service performance (2 ac. h.)
Relationship between metrics and responsibility
Choosing the right metrics is key to survival
Metrics and predictors
Factors determining personnel requirements and their number.
Feedback
Dashboards
Implementation procedure. Kotter model
Module 9. Technology stacks. General overview (2 ac. h.)
What is a technology stack
Administration stacks
Design Stacks
Internet Marketing Stacks
Programming/Development Stacks
Control stacks
Module 10. The most popular stacks MEAN, LAMP and their variations (2 ac. h.)
MEAN Review
LAMP Review
Advantages and limitations.
Variations MERN, MEVN
Module 11. Serverless/DevOps stacks (2 ac. h.)
Cloud platforms
CI/CD concept
Periodic Table of CI/CD Information Systems
Module 12. Selecting a technology stack (2 ac. h.)
Influencing factors
Decision-making procedure (“classics” and DevOps)
Native risks when choosing a stack.
Course summary.
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