Psychology of communication - course 4080 rub. from Synchronization, training 5 lessons, Date: December 4, 2023.

Practicing psychologist, transactional analyst, member of SOTA, international transactional-analytical coach ICU, ICTA, lecturer and researcher at the National Research University Higher School of Economics

Learning to understand what motivates people

Ego states and effective response

Child, Adult and Parent
Sometimes the dialogue does not go well and it seems that the interlocutor does not hear us at all. And often it’s all about his ego state. In this video, we will figure out what this phenomenon is and understand how the mental states of the Parent, Adult and Child determine a person’s thoughts, feelings and behavior during communication.

Facial expressions, words and gestures
How to determine what ego state your interlocutor is in, and how to find the key to effective communication with him? In this video we will learn to determine the mental states of an Adult, Parent and Child by facial expressions, keywords and intonation. We will also understand how to competently respond to different ego states.

Learning to resist manipulation

Rescuer, Victim and Persecutor

Rescuer, Victim and Persecutor
Hurtful hints, devaluation and hidden threats are all typical manipulations that interlocutors use to draw us into a psychological game and impose their will. In this video we will understand how the manipulation works and understand the Karpman triangle. We will also learn to resist manipulation and get out of the game.

Learning nonviolent communication

Ecology, observation and emotions

Ecology, observation and emotions
How to express dissatisfaction without threats and insults? And how to achieve what you want without resorting to manipulation? In this video we will find answers to these questions and learn the principles of nonviolent communication. We will understand how to build communication and not spoil relationships, we will learn to clearly formulate requests, openly communicate our emotions and communicate in such a way as to effectively get out of critical situations.

Learning to accept criticism and apologize correctly

Feedback, shame and toxic apologies

Criticism and shame
Sometimes we overreact to criticism. For example, we take feedback about our work as criticism of our personality. In this video, we'll learn how to benefit from criticism, cope with shame, and accept feedback.

Apologies
It seems that there is nothing more harmless than an apology. But in fact, they can also be toxic. In this video, we'll figure out why not all apologies are worth accepting, and we'll understand how to apologize in an environmentally friendly way.

Learning to assert personal boundaries and say “no”

Inside and outside

Inside
Sometimes even a neutral statement from the interlocutor makes us angry. Why does this happen and what to do about it? In this video we will answer these questions and learn to understand when the interlocutor really violates our boundaries, and when we are screwing ourselves over.

Outside
A friend talks about her problems until three o'clock in the morning, parents give unsolicited advice about their personal lives, and colleagues write after hours? Violations of our boundaries can be different, but the result is always the same - discomfort. In this video, we will understand what assertiveness is, learn how to build boundaries in an environmentally friendly way, and learn how to say “no.”