Basic management skills. Advanced training - course RUB 56,900. from Moscow Business School, training 32 ac. hours, Date: November 27, 2023.

Professional experience

Experience in the field of personnel training and development - more than 24 years, of which management experience in large financial, insurance and consulting companies - more than 10 years

Headed the Business Development Directorate, HR Department, Training Center
She led the direction of the “Leadership and Personal Efficiency” programs within the framework of the federal anti-crisis program

Professional competencies

Optimization and description of business processes and reorganization of the organizational structure with the subsequent development and implementation of programs for assessment, development and training of personnel within the framework of the “Personnel Reserve” program
Design and construction of corporate training centers from scratch
Design and implementation of systemic personnel assessment using 360-degree methods and an assessment center, including description of competencies at all levels and areas of financial, insurance and telecommunications businesses

Standardization of Call center work, including the development of standards, training of operators and heads of groups and departments, monitoring and motivation programs (intangible part), as well as a description of the business processes of “echeloning” incoming calls in order to reduce the time of interaction with the subscriber and improve quality client service
Building a sales system in the financial, telecommunications, and insurance businesses as part of active expansion programs into the regions

Clients

Investment companies: Sberbank, Alfa-Bank, BSGV, GE Money Bank, Trust Bank, ING bank Eurasia, Home Bank Credit, AccessBank, Central Bank of the Republic of Azerbaijan, B&N Bank, RosEvroBank, MDM Bank, Bank of Baku, BCS, Absolut bank
Telecommunication companies: OJSC VimpelCom, OJSC Mobile TeleSystems, Rostelecom, Rostelecom MMT, Svyazinvest, Azerfon, Azercel, Svyaznoy
Industry, production: JSC GSKB Almaz-Antey, Donskoy Tabak, Wimm-Bill-Dann, Savushkin Product, Santa Bremor, TechnoNikol, Sweet Life, Selena Vostok, Spetskabel, Kirov-Energomash
Resources: production, processing, sales: United Metallurgical Company, Surgutneftegaz, Salavtnefteorgsites, Intertekhelektro, OGK-1, SSK, Lukoil, Rosatom, Gazprom, Gazpromneft, Norilskgazprom, Tyumenneftegaz, Razgulay
Sales, distribution: Petrol Plus, Lenta, Green Leaf, AgroSnab, Silk Road, Colin’s, Tekhnosila, JET GROUP business aviation, Supra, Scarlett, Rusloto, Toyota, Mercedes, Audi, Autoworld, Bella Tours, Autoplanet, Real Prestige, Algai, Gtfko, Arval, Volga-Dnepr
Construction, real estate: MEBE CONSTRUCTION, Smineks, DonStroy, MIRAX, Knight Frank
Pharmaceutical and medical companies (sales, production, treatment): Hoffman La Roche, Gallen, Roentgensnab, Alcon, Nobelbiocare
Information technology, consulting: Diasoft, Web Media Services, Siemens, IBS, Begun, IT consulting, APC, Intel, Delta Management, Superjob
Insurance: Rosgosstrakh-stolitsa, NSK "Rekon", First Insurance Company
Media, media: DTV Viasat, Pronto Moscow, STS, RBC, Gazprom Media, ABB
Entertainment and sports: Planet Fitness, Swissotel
Government agencies and educational institutions: Federal Tax Service of the Russian Federation, MESI, MGIMO, FOCUS HUMANITARIAN ASSISTANCE An Affiliate of the Aga Khan Development Network, Department of Housing and Communal Services, Ministry of Education of the Republic Azerbaijan

Teaching activities

Teaches programs in management and leadership, as well as a number of courses within the framework of the MBA program at Moscow Business School
Teaches long-term programs at corporate universities of large financial, industrial and telecommunications companies
He teaches second higher education and MBA programs at the Synergy business school at the Russian Academy of Economics named after G. IN. Plekhanov
Practices coaching with top officials and top managers of large Russian companies on effective business management and public speaking skills

Speeches and publications

Full member of the International Customer Service Association (Toronto Chapter)
Author of articles and publications in the publications “Secret of the Company”, “Elite Personnel”, “Human Resources Management”, “HR Digest” and others
Author's programs “Strategic and operational management”, “Human resources management”, “Effective communications (negotiations and presentations)”, “Development of leadership potential”, as well as many others
Author of books on leadership “Leadership potential and power in an organization”, “Organization of effective teamwork”
Training programs were conducted in more than 40 cities of Russia, Ukraine, Belarus, Kazakhstan, Tajikistan, Uzbekistan, Azerbaijan, Turkey, Greece, Romania

Education

Belarusian State University named after. IN. AND. Lenin, philologist
Belarusian State University named after. IN. AND. Lenina, psychologist
Certified Master of Situational Leadership and Myers-Briggs Type Indicator
Status: The Certified Trainer University of Pennsylvania PennState (internship in 2009)
Member of ICF International Coach Federation
Candidate of Pedagogical Sciences