Service Desk and IT support processes

 She has been teaching for more than 15 years, is the author of courses and seminars at the Center, more than 80 scientific and 20 methodological works. Experience in the IT industry - over 25 years, of which more than 15 years - in the field of project management, project portfolios, products, startups; has experience in consulting on project management and organizational changes (digital transformation) in a number of large companies.

Implemented more than 20 projects in the following industries: IT (including web solutions, IT service management), education, metallurgy, insurance, telecommunications. The most famous clients with whom Danil Yuryevich worked: Siemens Telecom CIS, Microsoft, Royal Canin, PepsiCo Rus, Accenture, Pharmstandard, Myasnitsky Ryad. Danil Yurievich has a huge

experience in building partnerships with major companies, including Microsoft, Citrix and etc.

Since 2015 Danil Yurievich actively works in startups as a partner (a series of products for people with hearing impairments; online education certification system) and as a mentor (IAMCP, G-Accelerator).

Danil Yuryevich is a regular participant in international conferences, including PMXPO 2019, PMI Talent and Technology Symposium, PMI® Organizational Agility Conference and others. For two years in a row he acted as a speaker at DevOps Pro Moscow 2019-2020. Constantly improves skills at vendor trainings (DASA, Peoplecert). Successfully completed training and assessment (assessment) to become a PMP trainer according to the new version.

Using his vast experience and wonderful teaching gift, he presents the material with a large number of examples. Skillfully provokes fruitful discussions in groups and answers all questions in detail. Danil Yurievich will introduce you not to abstract methods, but to how they work in practice taking into account the legislation and peculiarities of doing business.

Profession IT recruiter

Learn to select IT specialists in a safe environment under the guidance of a mentor. Immerse yourself in the information technology industry. Conduct HR and technical interviews with IT specialists. Work with real recruiting agency problems. In addition, you will find: Studying the technical component of IT professions and the market. Sourcing using HH, Habr, AmazingHiring, LinkedIn, GitHub, Podbor, Facebook, VK. Working with Huntflow CRM databases. Sourcing using X-Ray, Boolean search methods Immersion in IT recruiting from the first module. Your training will begin with practice in the form of a recruiting agency simulator. You will work on real problems, and instead of grades, you will receive bonuses as a percentage - from 0 to 100%. Throughout the entire training, each week you will receive tasks from the curator, for example: conduct an interview with the customer, make a selection of candidates, intensify the search for rare roles. 4 formats for practicing skills: Online workshops. Hackathons. Peer-to-peer checks. Simulation meetings of work tasks During your training in a simulation environment, you will go through the entire recruiting cycle several times: from withdrawing an application to making an offer. During training, you will receive assistance from curators who monitor your progress and stay in touch throughout the course. Answers to all questions and constant feedback from mentors on the work done. Support on all academic issues within 1 hour during business hours. Friendly community, group projects and teamwork