Organization of a project for preparing and passing QMS certification - free course from the Russian School of Management, training, date: December 1, 2023.
Miscellaneous / / December 05, 2023
Do you want to learn how to develop projects for implementing QMS at an enterprise and learn how to organize work correctly? During the seminar you will be able to go through all the stages sequentially. You will become familiar with the project management form and consider the concepts of the client and the process network, as well as understand the features in practice regulation of processes, subtleties of documentary support and principles of implementation of a quality management system that meets ISO requirements 9001:2015.
The theoretical material is supported by practical exercises that will help you consolidate the topics covered and begin to implement changes in the enterprise.
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coursePh.D., Associate Professor DGQ. An expert on industry standards in the field of quality, author of more than 70 scientific publications and 7 patents for inventions.
Ph.D., Associate Professor DGQ. An expert on industry standards in the field of quality, author of more than 70 scientific publications and 7 patents for inventions.
Project management - from charter to reports
• Introduction to project management.
• Project initiation. Preparing for an effective start.
• Building an organizational structure.
• Project scope management.
• Deadline management.
• Creation of a project management system in the organization.
• Management of risks.
• Project control and monitoring/change management.
Processes under control
• Concept of business process management. Maturity of processes and process management.
• Process and functional approaches.
• Strategic process management. Concept Process.
• The process and its environment.
• Classification of processes. Process control technology.
• Description and optimization of processes.
• Notations and modeling tools.
• BP description technology.
• Top-down process modeling.
• Modeling of other subject areas.
• Reengineering and process improvement.
• Regulation and controlling of processes.
• Regulation of processes. Controlling and KPI of business processes.
• Connection between processes and personnel motivation systems.
• Continuous process improvement.
• Organization of process management.
• Process control system. Process office.
• Modeling conventions.
• A set of works to improve processes.
Process design and diagnostics
• Reasons for the emergence of the process approach.
• Good process approach practices.
• Key process output characteristics. Identification measurement and analysis.
• Sources of risks inherent in the process and its key operations.
• Reasons for failure of key process operations.
• Management of key operations.
• Risk-based approach for the Marketing process and for the Purchasing process. Examples.
Problem Solving Process (PSP)
• Problem Solving Process and PDCA Cycle. Introduction and examples.
• Good practices (international standards and guidelines) and types of problem solving process. Implementation problems.
Practice of implementing the process approach and international standards. Process audit
• Documentation of process information.
• Sequence of implementation of QMS processes according to the requirements of ISO 9001:2015.
• Internal audit of the effectiveness of processes and management systems. What is an audit?
• What is a management system.
• Understanding of ISO 9001 text. Relationship between objective evidence and ISO 9001 requirements.
• What should be checked during the process and how? ISO 19011:2021. Guidelines for auditing management systems.
• Audit program.
• Conducting an audit.
• Competence of auditors. Psychological aspects of audit.