Leaders of the new time: situational leadership and emotional intelligence. Advanced training - course RUB 56,900. from Moscow Business School, training 32 ac. hours, Date: December 18, 2023.
Miscellaneous / / December 03, 2023
Professional experience
Experience in the field of personnel training and development - more than 24 years, of which management experience in large financial, insurance and consulting companies - more than 10 years
Headed the Business Development Directorate, HR Department, Training Center
She led the direction of the “Leadership and Personal Efficiency” programs within the framework of the federal anti-crisis program
Professional competencies
Optimization and description of business processes and reorganization of the organizational structure with the subsequent development and implementation of programs for assessment, development and training of personnel within the framework of the “Personnel Reserve” program
Design and construction of corporate training centers from scratch
Design and implementation of systemic personnel assessment using 360-degree methods and an assessment center, including description of competencies at all levels and areas of financial, insurance and telecommunications businesses
Standardization of Call center work, including the development of standards, training of operators and heads of groups and departments, monitoring and motivation programs (intangible part), as well as a description of the business processes of “echeloning” incoming calls in order to reduce the time of interaction with the subscriber and improve quality client service
Building a sales system in the financial, telecommunications, and insurance businesses as part of active expansion programs into the regions
Clients
Investment companies: Sberbank, Alfa-Bank, BSGV, GE Money Bank, Trust Bank, ING bank Eurasia, Home Bank Credit, AccessBank, Central Bank of the Republic of Azerbaijan, B&N Bank, RosEvroBank, MDM Bank, Bank of Baku, BCS, Absolut bank
Telecommunication companies: OJSC VimpelCom, OJSC Mobile TeleSystems, Rostelecom, Rostelecom MMT, Svyazinvest, Azerfon, Azercel, Svyaznoy
Industry, production: JSC GSKB Almaz-Antey, Donskoy Tabak, Wimm-Bill-Dann, Savushkin Product, Santa Bremor, TechnoNikol, Sweet Life, Selena Vostok, Spetskabel, Kirov-Energomash
Resources: production, processing, sales: United Metallurgical Company, Surgutneftegaz, Salavtnefteorgsites, Intertekhelektro, OGK-1, SSK, Lukoil, Rosatom, Gazprom, Gazpromneft, Norilskgazprom, Tyumenneftegaz, Razgulay
Sales, distribution: Petrol Plus, Lenta, Green Leaf, AgroSnab, Silk Road, Colin’s, Tekhnosila, JET GROUP business aviation, Supra, Scarlett, Rusloto, Toyota, Mercedes, Audi, Autoworld, Bella Tours, Autoplanet, Real Prestige, Algai, Gtfko, Arval, Volga-Dnepr
Construction, real estate: MEBE CONSTRUCTION, Smineks, DonStroy, MIRAX, Knight Frank
Pharmaceutical and medical companies (sales, production, treatment): Hoffman La Roche, Gallen, Roentgensnab, Alcon, Nobelbiocare
Information technology, consulting: Diasoft, Web Media Services, Siemens, IBS, Begun, IT consulting, APC, Intel, Delta Management, Superjob
Insurance: Rosgosstrakh-stolitsa, NSK "Rekon", First Insurance Company
Media, media: DTV Viasat, Pronto Moscow, STS, RBC, Gazprom Media, ABB
Entertainment and sports: Planet Fitness, Swissotel
Government agencies and educational institutions: Federal Tax Service of the Russian Federation, MESI, MGIMO, FOCUS HUMANITARIAN ASSISTANCE An Affiliate of the Aga Khan Development Network, Department of Housing and Communal Services, Ministry of Education of the Republic Azerbaijan
Teaching activities
Teaches programs in management and leadership, as well as a number of courses within the framework of the MBA program at Moscow Business School
Teaches long-term programs at corporate universities of large financial, industrial and telecommunications companies
He teaches second higher education and MBA programs at the Synergy business school at the Russian Academy of Economics named after G. IN. Plekhanov
Practices coaching with top officials and top managers of large Russian companies on effective business management and public speaking skills
Speeches and publications
Full member of the International Customer Service Association (Toronto Chapter)
Author of articles and publications in the publications “Secret of the Company”, “Elite Personnel”, “Human Resources Management”, “HR Digest” and others
Author's programs “Strategic and operational management”, “Human resources management”, “Effective communications (negotiations and presentations)”, “Development of leadership potential”, as well as many others
Author of books on leadership “Leadership potential and power in an organization”, “Organization of effective teamwork”
Training programs were conducted in more than 40 cities of Russia, Ukraine, Belarus, Kazakhstan, Tajikistan, Uzbekistan, Azerbaijan, Turkey, Greece, Romania
Education
Belarusian State University named after. IN. AND. Lenin, philologist
Belarusian State University named after. IN. AND. Lenina, psychologist
Certified Master of Situational Leadership and Myers-Briggs Type Indicator
Status: The Certified Trainer University of Pennsylvania PennState (internship in 2009)
Member of ICF International Coach Federation
Candidate of Pedagogical Sciences
Master of Sports of Russia in ballroom dancing, international class dancer, two-time winner of the Championship Mira, three-time Russian vice-champion, specialist in the field of restoring mobility with the help of dance loads
Professional experience
2021 - present V. — CDPO “Universum”, deputy director, corporate programs expert
2019–2020 — Arthur Murray Dance School, senior trainer-consultant
2009–2019 — Stage manager
Professional competencies
Contact with your own body and awareness of physical constraints
Following a person's natural rhythm
Developmental movement
Rehabilitation through bodily practices
Working with energy levels in a group
Working with Group Dynamics
Clients
Department of Education of the City of Yekaterinburg, Association “Publicly Active Schools”, JSC “Kuzbassenergo”, LLC “Russian Parmesan”, School business "Synergy," APL, OJSC Kuzbassugleobogashchenie, Siberian Generating Company, Yekaterinburg Teacher's House, Palace of Culture "Metallurg", OJSC "Ural Mining and Metallurgical Company", dental clinic "Doctor Streltsov", IEC "Expo Ekaterinburg", Arthur Murray Dance School and other
Teaching activities
Teacher of open and corporate programs for rehabilitation using physical activity since 2009
Speeches and publications
Organizer, moderator, speaker of professional educational conferences and forums
Expert of the Art Cluster “Tavrida” of the federal project “Youth of Russia” (with the support of the Federal Agency for Youth Affairs)
Expert of the All-Russian intensive “Territory of educational innovations “Transcription””
Leading expert in the framework of the federal program for advanced training of directors of secondary schools in Russia
Education
2022 - present V. — School of Film and Television “Industry” named after S.F. Bondarchuk, second director
2022 — Synergy Business School, MBA, leader in a modern organization
2009–2018 — Ekaterinburg Academy of Contemporary Art, cultural management
Laws of neurophysiology, psychology, anatomy, physics and mathematics in human behavior in situations of change
Employee (team) performance. Patterns of rise and fall of energy
Workshop - case “Training skills in determining the motivation of subordinates and choosing motivating factors for each individual employee and for the group as a whole. Analysis and completion of tests"
Personality typology. A modern take on a classic
Situational behavior of a leader. How to minimize errors in project team management
End of the program. Personal success cards
Workshop “Drawing up a personal plan for the development of areas of emotional intelligence”
Interpersonal sphere. Ability to get along with other people
Workshop - exercise “Understanding the behavior of other people. Analysis and testing"
Workshop - exercise “Practicing behavioral skills in a coaching session with a subordinate”
Completion. Discussion of the results. Personal development plans