Fundamentals of consulting - course 8490 rub. from Specialist, training 8 ac. h., Date: June 5, 2023.
Miscellaneous / / December 03, 2023
Professional course teacher business analysis with a total work experience of more than 20 years. Has skills in working with software products: PBI (Power BI), Excel (PowerQuery, Power Pivot), SAP, MS Project, Visio, Office 2016. Has successful experience in developing analytical dashboards in PowerBI, Tableau, Click View. Manages analytical projects at the National Association of Project Management Professionals, based on the results of 2020. awarded the highest award of the Association.
Core industry expertise:
Solving business problems and project management of tasks at the intersection of Business (sales, marketing), finance, compliance and IT:
- M&A (integration and optimization of organizational structure and resources, development of competency models)
- Analytical transformation and improvement of company efficiency (assessment and development of analytical competencies, implementation of management reporting and omnichannel promotion)
- Change management, reengineering and business process automation.
Tatyana Anatolyevna graduated in 2007 The Open University (UK) in MBA specialties: included Strategy, Marketing in a Complex World, Managing Human Resources, Making a difference. Later there she studied financial strategy and received a professional diploma in management. She also regularly attends various exhibitions (speaker at the Global Commercial & SFE Summit (Munich, 2019)) and events (IMISP, SPB), improves his skills in the field of project management and financial strategy, participates as an expert in the work of a professional association "SFE Academy", IQVIA 2019 OneKey Russia Client Advisory Board. Speaker 32nd IPMA World Congress, Young Crew Session.
Starting a career as a regional sales manager (Leciva (Prague), Herbs Trading (Austria)), Tatyana Anatolyevna became the head of the efficiency and development department in a couple of years STADA Marketing, and is currently the head of the Department for Improving Field Force Efficiency Dr. Reddy's Laboratories. As a result, she has extensive practical experience in developing strategies to improve sales performance. (SF and Marketing) and transformation of corporate culture (training company employees in the skills of effective analytical work to make quality management decisions). She regularly receives awards for her work: special awardDr. Reddy’s Laboratory (2019), “IT&BPE Excellence Award” (2018), “EM Stella Award” (2017).
She led projects to develop and conduct assessments of analytical competencies in companies such as Norilsk Nickel and BostonGene (2021). Based on the results of the implementation of these projects, the following feedback was received:
“...the assessment results highly correlate with the performance of the assessed employees and the level of competencies they demonstrate in solving work problems. This coincidence further convinces us of the usefulness and applicability of the developed “Analytical Competency Model”(Norilsk Nickel).
“The recommendations received based on the results of the assessment allow not only employees to formulate their own development plan, but also to formulate an action plan for the Company. (BostonGene).”
Clear speech, systematic thinking, rich analytical and design experience help her convey knowledge to listeners with any level of training, including lack thereof. Tatyana Anatolyevna supplements the lecture material with examples from completed projects, transferring the knowledge gained from the abstract to the practical. Graduates especially note her ability to create a comfortable environment for dialogue between the listener and the teacher.
Module 1. Introduction to the field of consulting business and the role of a consultant (2 ac. h.)
Consulting services - definition of consulting
A key element of consulting is the ability to create value for the client by solving his problems.
Consideration of the issue from two positions: Customer Consultant
Customer
Consultant
Consulting: external and internal (partnership).
Consulting tools: external and internal consulting.
Chain of creation of analytical and consulting value of consulting services
Competencies required for a consultant: Business understanding Critical thinking (TOP 10 competencies 2020 according to experts at the Davos Economic Forum) Customer-oriented attitude “Get to the truth” Preparing data Conducting analysis Presenting results to the customer, including preparing recommendations for solutions customer problems
Understanding the business
Critical thinking (TOP 10 competencies 2020 according to experts at the Economic Forum in Davos)
Customer focus
The “get to the truth” attitude
Data preparation
Carrying out analysis
Presentation of results to the customer, including preparation of recommendations to solve the customer’s problem
The role of the customer, his influence on the quality of service provision.
Customers internal and external
Algorithm for selecting a consulting service provider. Features of market analysis of consulting services and pricing.
Typical mistakes of novice consultants - examples of the most commonly missing competencies and what this leads to in a consulting project
Responsibility of the consultant for compliance with the basic principles: Independence, objectivity, confidentiality, compliance with the terms of the contract
Independence, objectivity, confidentiality, compliance with contract terms
Module 2. Key principles and basic steps in the provision of consulting services (1 ac. h.)
Module 3. Structuring possible options for building relationships between a client and a consultant (1 ac. h.)
Stakeholder Matrix
Communication strategy with stakeholders depending on their “location in the matrix”
Workshop: Template and contract options
Module 4. Discussion of the importance of working on stakeholder engagement within a consulting project (2 ac. h.)
Basic tools: SWOT analysis for developing strategic lines for solving a problem Digitization of strategic lines in order to select optimal options Model of creative problem solving 4 approaches and 12 rules of creative solution Problems
SWOT analysis to develop strategic lines for solving the problem
Digitization of strategic lines in order to select the best options
Model of creative problem solving
4 approaches and 12 rules for creative problem solving
Module 5. Familiarity with the features of making changes on the client side (2 ac. h.)
Basic change management models
Choosing the optimal method for implementing changes on the client side
This course (in conjunction with the CIMA P1 - level 1 course) is aimed at preparing students to pass the external qualification exam CIMA in the subject P1 “Operations Performance Management” to obtain the international CIMA Certificate “Performance Management business." The course is intended for students continuing their studies in CIMA subjects and includes sections of subject P1 “Operations Performance Management”:
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