Business process manager - course 105,480 rub. from Netology, training 5 months, Date November 29, 2023.
Miscellaneous / / December 01, 2023
Founder of the Conscious Business Laboratory, organizational development consultant, executive coach
An expert in business transformation, develops leaders and builds antifragile teams of the future, applying modern advances in neuroscience and psychology. Master's in Psychology. Since 1999 in IT. Since 2010, she has held senior positions in large international organizations: Kaspersky Lab, Plazius, DSSL. Clients include: Sberbank, VTB, Tinkoff, Severstal, Nefteservis, Geosys, Group of Companies PIR, Magnit, Dixy, Globus Gourmet.
An expert in building project office processes from scratch and scaling them. Curator, head of IT projects in big-4 companies, banking industry, industry
Building business processes
It is important for a business process manager to be able to create a business process in the form of a set of tasks and actions to achieve business goals. Since many organizations do not have business processes in place to achieve their goals, the first responsibility manager - determine what underlies the steps in question: a real business process or a simple series actions.
• Modeling the activities of the organization
• Identification and description of business processes
• Documentation and regulation of the organization’s activities
• Capabilities and limitations of different types of models
• Notations for describing business processes
• Features of the use of notations depending on different business goals
• Review of modeling tools: ARIS, Business Studio, Bizagi, Visual Paradigm
Business process analysis
You will learn how to optimally use process analytics to improve business performance. You will learn how to form a team for analysis, which tools to choose for collecting information on the process and analysis methods. You will understand what is needed first of all for successful analysis of business processes. Learn to analyze business processes using Process Mining.
• What is process analysis and when should it be carried out?
• Participants in the analysis, preparation for it, methods of collecting information
• The most common methods of process analysis: from analyzing the context of the process to identifying bottlenecks in the process and variability
• Key success factors for process analysis
Development of a company development strategy
Business processes must be related to the strategic goals of the company, otherwise the manager’s activities will not affect its effectiveness. The success of implementing process management depends on the synchronization of business processes with the company's development goals.
• Assessment of the current state of the company
• Strategic analysis. Vision of the organization's development
• Setting goals and development strategies for the company. Synchronization of business processes
• Development of a company strategic map based on BSC
Increasing efficiency and optimizing business processes
A business process manager is concerned with optimizing processes and making them more efficient. Here you will study specific methods for increasing the efficiency of processes: financial instruments for cost regulation, cost regulation; technical and technological tools for productivity growth; organizational tools.
• What is process efficiency
• How to select key indicators of business processes
• Ways to create drivers for improving business processes
• How to create improvement vectors
• How to describe what we are changing
• How to iteratively improve a process
• Rationing of labor costs
• Financial cost control
• Productivity increase
Business process reengineering
Reengineering is the fundamental rethinking and redesign of business processes. It helps achieve dramatic improvements in the company's key performance indicators. In this topic, you will look at the basic aspects of reengineering.
• What is reengineering
• What is needed to open a reengineering program
• Process office and its role
• Process management structure
• Introducing a role model
Automation and robotization of business processes
Automation and robotization of business processes is the transfer of routine, simple tasks to automation services. Thanks to this, you can take orders, issue invoices, ship goods and much more without human intervention. You will learn why business process automation is needed, what tools exist for this, and how to implement automation.
• Process automation tools. Automation approaches and strategy
• Robotic Process Automation
• Life cycle of a business process automation project
Implementation of changes among employees
Assessing, designing and controlling business processes will be incomplete if the affected employees resist change. You'll learn how to encourage employees to accept a new process once it's implemented.
• Organizational change: factors, theories, models of the change process
• Organizational readiness for change
• Managing the change process
Soft skills for business process manager
Consistently pursuing process innovation can require exceptional determination, self-motivation and interpersonal skills. You will study topics on emotional intelligence, conflicts and their resolution, and negotiations.
• Adaptability to change
• How to make decisions
• Proactive approach to work tasks
• Conflict resolution
• Collective decision making + creative techniques
K
Khramova1989
04.08.2022 G.
New training format
Advantages: Excellent teaching staff - practicing professionals. Disadvantages: Very busy schedule. Studied in the Business Process Manager course in 2022. I defended my diploma, I can tell you about the course in general. What are the main advantages: I really liked the ped. compound. All practicing employees of companies who spoke not only the theoretical basis, but also shared their experience. There were...