Why use emoticons are not only personal but also in business correspondence
Tips / / December 19, 2019
Now emoticons have become so familiar way of expressing emotions that without them can not do almost no dialogue with friends and colleagues.
With regard to business correspondence, people try to avoid emoticons, as it looks "not serious." And, perhaps, in vain. Emoticons help a person appear more friendly and open an online correspondence and even improve the real mood.
However, a good mood - it's not all that capable emoticons, and now seven studies that prove it.
1. Emoticons associated with popularity in social networks
Analysis of more than 31 million tweets and Facebook posts in half showed that positive emoticons increase the popularity of people in social networks.
head experiment Simo Choknay of Cambridge Computer Laboratory and her colleagues compared the users by number of followers and indicator Klout Score (a tool that takes into account a whole range of options for the credibility of the evaluation social sphere).
It turned out that people who use positive emoticons, often have high Klout Score and quite popular on Twitter.
Positive emoticons have become an indicator of high influence in social networks - as in Twitter, or to Facebook.
2. Man responds to smile for real smiling face
Australian scientists from Flinders University in Adelaide (Flinders Univercity) investigated perception emoticons and found that when a person looks at a smiley face, activates the same areas of the brain that when he sees a real smiling face.
However, this works only if you read from left to right smiley. That is, if the printed smiley like this :-), Parts of the brain are activated, and if so (-:, No.
Dr. Owen Chorchez, a scientist from the School of Psychology Flinders University in AdelaideEmoticons have become a new form of language that creates mankind, and to recognize the language in the brain creates certain patterns of behavior.
Smiling face in full use in marketing and media, as it is a very effective way to impact. And since our brain does not see any difference between the real person and smiles, why not use this to your advantage?
Owen ChorchezMost of us are paying more attention to the face than the rest. It is experimentally proved that people tend to more clearly and variously react precisely to the person, not the other categories of objects.
3. Smilies are well suited even for business correspondence
Yes, there are still many areas in which smiles are not applicable, but gradually they get into the business sphere. More and more workers are complemented email smiles and one study It proves that people do not mind this.
Researchers from St. Louis University, Missouri, investigated how people perceive emoticons in business and personal letters. Group of participants in the experiment showed two types of messages: a personal letter in flirty tone and a request for an interview about the work. In some of these letters, scientists added emoticons.
Participants were more than like it, use emoticons, regardless of whether it is business or personal letter.
They felt that the sender of the email more user-friendly, and, accordingly, he liked it more than the one that wrote the letter without emoticons.
Ie emoticons in business letters are not embarrassed participants in the experiment and did not reduce the level of trust to the applicant who submitted such a positive request for an interview. Even when a business letter appeared to four emoticons, people are still a good attitude to the applicant.
As a rule, business letters is customary to use a dry impersonal tone, to show your professionalism and inspire confidence in employers or clients.
However, after the researchers concluded the experiment that make business letters emoticons friendly, emotional and personal, that very much like the people and does not cause them to distrust or resentment letter to the author.
4. Smilies soften criticism
If you are going to respond to man critical remark about his work, emoticons help to soften the impression of Your Review or cause a hostile response.
Study Chinese scientists has proven that getting from the authorities criticisms and reviews, softened emoticons, employees perceive them much better and enthusiastically set to work, correcting what was said about what in the letter.
Emoticons reduce the level of negativity in the letter, and assure the employee in good intentions of the sender. So he enthusiastically set to work.
5. Emoticons help to appear more friendly and competent
If the Internet correspondence you want to create the image of an intelligent and open to human communication, to help the same emoticons.
Proof of this can be the result of researchWhose members chatted with "experts in the field of health" and "experts in the film industry."
Some "experts" used in his communication emoticons, others - no. As a result, the most competent and friendly were considered those that added positive smiles.
In addition, this study revealed another remarkable feature of communication with emoticons: they help to better remember to read the information. Here is what the author of the study:
It seems that emoticons increase ability to learn, as the dialogues with smiles participants memorized the contents of the chat is much better.
6. Emoticons make work more comfortable
It has been known such a thing as a negative effect of email. It lies in the fact that the e-mail recipient, it seems to be more negative than it really is. That is, the sender did not put in a letter of negative connotations that the recipient sees.
This is because, communicating through email, we can not hear the tone of voice that reflects the real emotions of the interlocutor, and can not assess non-verbal signs.
To ensure that your messages are not perceived negatively, it is possible to eliminate this effect by using emoticons.
In 2013, scientists of the University of Florida conducted a study of the following: 152 employees have read various e-mails with emoticons or without them, in the course of the working process.
Sample message:
I can not come to the meeting that you had planned, because at that time I meet with other employees. Write me and let me know that I will miss.
Or this:
I can not come to the meeting that you had planned, because at that time I meet with other employees. Write me and let me know that I will miss. :-)
When participants were asked what they think about these reports, it appears that emoticons reduce negative effect on business letters: to meet perceived failure is much less negative, when it was amended smiley.
Emoticons help convey the tone of the sender, to make it more friendly and warm. Scientists believe that the introduction of emoticons into working correspondence helps remote employees to understand the tone of the letters more precisely and reduce the amount of aggression and stress in the workplace.
7. Emoticons are associated with pleasure
And the last reason often include emoticons in their correspondence - pleasure and happiness.
StudySpent more in 2008, showed that people using emoticons, have more fun, absorb information more rich and get more benefit from it.
Do you use emoticons only in personal or business correspondence, too?