Status and tough negotiations. Advanced training - course RUB 36,900. from Moscow Business School, training 16 ac. hours, Date: December 18, 2023.
Miscellaneous / / November 30, 2023
MBA teacher at Russian School of Management. Expert in the development of management skills and leadership, negotiation management.
Teacher of the MBA program at the Russian School of Management, business coach, consultant in the field of leadership, personnel management, sales, negotiations and personal effectiveness.
General director and leading trainer of a consulting company. Understands the specifics of the approach to sales training in different cities of Russia. Has experience as an HR director.
Certified by Brian Tracy Academy and official training provider FranklinCovey to conduct leadership and sales training programs. Associate Trainer at the Center for Creative Leadership (ranked among the top 5 in the world according to the Financial Times).
Experience as a business coach for more than 15 years.
Publications
What Western management experience is not relevant in Russia (dp.ru).
Why are we talkative and arrogant in interviews? (life.ru).
How to select personnel for a startup? (klerk.ru).
The threat of robot substitution: electronic cashiers, who's next? (life.ru).
How to stay when they want to fire you (life.ru).
What not to talk about with colleagues. Life story (life.ru).
Toadying from the heart. How to properly give gifts to your boss (life.ru).
Expert practitioner in the field of corporate culture formation, assessment, selection, motivation of employees and optimization of business processes in the company. Business coach, consultant.
Professional experience
2008 - present V. — Private practice: business trainer, coach, business consultant
2005–2008 — Energokaskad Group of Companies, Deputy Director for Personnel and Development Issues
2000–2005 — Business development consulting company, CEO
2000–2005 — Branch of the International Institute of Management, director
1998–2000 — Group of Companies “International Institute of Management”, project manager for working with key clients
1996–1998 — Group of Companies “International Institute of Management”, sales manager, trainer-consultant
Professional competencies
Project management
Development of measures to change and optimize business processes
Formation of corporate standards, assessment and training of personnel
Development of training products and training formats to meet the needs of the customer company
Development of the company's mission and strategy
Formation of corporate culture
Corporate and personal coaching
Formation of client-oriented approaches in the company's work
Audit of commercial structures to determine the quality of personnel
Assessing the effectiveness of performing tasks within the occupied position
Formation of personnel reserve
Making changes to the structure of departments in order to increase operational efficiency
Formation of strategic objectives of the company
Building a system of interaction between departments
Development and implementation of an employee motivation system
Conducting assessment and selection of employees for the branch and partner companies
Selling complex consulting products
Telephone sales, service and technical customer support
Conducting negotiations with company executives to identify and formulate training needs
Drawing up technical specifications and commercial proposals, tender proposals
Management of training and consulting projects
Development of activities for the development of the sales department and the company
Search for strategically interesting partners
Organizing the company’s participation in seminars and meetings of representatives of industrial and government structures
Clients
Rosatom State Corporation, PJSC Inter RAO UES, VChNG, Bashneftekhimtorg, PJSC Lukoil, OJSC NK Yukos, Alfa-Bank, Pricewaterhouse Coopers, Bashekonombank, Impexbank, Business Information Center of Finland, Vneshtorgbank, Gazprombank, MECHEL concern, Bosch and Siemens, BMW, SKODA, Leroy Merlin, ECCO, Pyaterochka chain of stores, Kimberly Land, Cosmic chain of entertainment centers, "Invitro", IBS
Speeches and publications
Presenter and consultant of a series of training seminars “Secrets of Success” on the First Educational TV channel
Co-author of the book “Project Management. Practical guide"
Speaker at conferences “Store Management”, “Sales”, “Consumer Rights and Quality of Service” and other specialized events
Achievements and completed projects
Winner of the “Consumer Rights and Quality of Service” award in the category “For contribution to building an effective service culture” (2018)
Two-time winner of the “Effective Education” award in the categories “Trainer-practitioner, expert in the development of training products” (2017) and “Best trainer-practitioner” (2019)
Developed a program and prepared a team for the 1st Youth Congress of Mosenergosbyt and Inter RAO UES
Developed a unique system for selecting and evaluating “stars” of waiters and bartenders for the Kosmik company
Formed a personnel reserve system for the Corporation Center group of companies
Winner of the competitions “The most sought-after and business trainer-consultant of MIM Group of Companies”, “Trainer of the Year according to reviews of clients of MIM Group of Companies”
Participated in an assessment assistant for top and middle management of branches and the central office of Alfa-Bank
Education
2015 — Facilitation Point Company, facilitation tools in the work of a trainer
2013 — Management practices, team building
2012 — Grape People Russia, training in facilitation formats for organizing and coordinating group work as part of the educational program of the youth innovation forum “Fast and Furious 2012”
2008 — Mercuri International together with the International Institute for Manager Development, active forms of training and personnel assessment
1999 — International Institute of Management together with the International Institute for Manager Development, trainings: “Management of logistics processes: cost reduction and business optimization", "Marketing Fundamentals: Sales System Optimization", "Human Resources Management: Strategies and Tactics for Working with Personnel, preventing and resolving conflicts”, “Targeted sales: awakening the need for your product, selling complex non-standard goods”, “Guide employees. Block 2", "Strategic Management", "Advertising Psychology", "Targeted Sales: Working with Difficult Clients, Achieving Difficult Goals, Conflict-Free Dealing with Non-Payments"
1998 — International Institute of Management together with the International Institute for Manager Development, trainings: “Psychological types of customers”, “Targeted sales: awakening the need for your product”, “Manual employees. Block 1", "Telephone Marketing"
1997 — International Institute of Management together with the International Institute for Manager Development, sales (basic level)
1995–1998 — Bashkir State Pedagogical University, psychology and pedagogy
Workshop - business game “Tough Negotiations”. Identifying Signs of Tough Negotiations
Workshop “Playing out situations of real negotiations, working out ways to optimally pass each of the content elements: preparation, contact, drawing into dialogue, working with emotions, self-defense, working with the partner’s position, argumentation, conviction, etc.”
Workshop - video case “Power resource in negotiations. Analysis of tactical techniques that allow strengthening the individual power resource of the negotiator"
Workshop “Mastering methods for determining the main psychological types of your clients during negotiations”
Moscow, Leninsky Prospekt, no. 38A