How to ask for and to provide assistance with computer problems

I am sure that very many readers Layfhakera know the situation when you are calling your not very versed in computers, a friend or relative with a question about the problem. Assisting on the phone sometimes turns into a non-trivial task, creating a reservoir of anecdotes and jokes. Meanwhile, not everyone knows that in Windows 7, there is a special tool that can be used not only easy to describe the problem appeared, but also show the way to solve it.

The tool that has a long name Means Steps Recorder Troubleshooting. Find and run this program can be the Start menu, if you type in the search box query "error." After starting the program a small window will appear in front of us, in which there is only one active button - start recording.

Well, press the button and start playback operations, which result in an error or in respect of which we have any questions. In this case, all user actions are recorded in detail in a series of screens with detailed descriptions of each click. After recording, click the button

stop recording and we face a window will appear to save the file. The recording is saved as a zip-archive, inside which is a record of your actions in mht format. Open this file can be in any browser.

Now you only need to send the file to your computer guru, and he will see the full picture of your actions.

Please note that this report can be viewed as a normal way, or as a slideshow, and at the bottom are detailed technical information about user activity in text form.

In the same way an experienced user can record the correct way to perform an operation and send your colleague needs help. I hope that this simple tool can help you in some situations, save nerve cells and eliminate the the need once again to shout into the phone: "... click on the Start button... yes, bottom left... No, the left... no, cross!!!":)