10 tips for dealing with a mere mortal
Tips Work And Study / / December 19, 2019
All of us from time to time have to deal with user problems. Users of our services, programs, or even texts such as this. People basically can not know everything, and because it is sometimes difficult to help a person with no experience. Below I will be 10 tips for working with mere mortals.
1. Avoid jargon. In the jargon of your surroundings may be the shortest way of communication, but in the case of a man from the outside, it may be quite different.
2. Use analogies. How can be explained without using jargon? Try resort to analogies. The truth is better to develop the theme, only if something remains unclear, otherwise the interviewee might think that you hold him for a fool.
3. Discuss the results, not the process. Typically, the user not interested in detailed plans and the steps he is interested in the results. Explain to him that he will get to cover all the benefits.
4. Use external resources. Instead of spending their time in endless explanations, try to refer to web sites, documents, books, etc.
5. More graphics. One picture is worth a thousand words, and this should be used to quickly interest and convey information to humans.
6. Prepare examples. Show potential customers examples of how your offer help someone succeed.
7. Refers to the authority. Be prepared to show the information on a similar approach, receptions or applications in any media, including the well-known blogs. This will help show the urgency and relevance of your methods and services.
8. Illustrates the effect. Show and tell us how the idea, application or service will affect the work of the interlocutor and his income.
9. Haste makes waste. Introduces new technologies and approaches gradually, so as not to cause rejection because of an overload of the new information.
10. Be patient. It often happens that the obvious idea for you can be difficult, and therefore, a lot of questions about the obvious things for you. Try not to show his irritation of the endless repetitions.
Hopefully these tips will help you in your dealings with customers.