How to effectively use the auto-replies to e-mail

Madden whether the auto-replies to your letters in the style of "Hello, at the moment I can not answer your letter." Especially when all the lights and the response needed "yesterday". These responses cause irritation in humans and other negative emotions, and the reasons why you can not now respond to the request, they absolutely do not care.

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In order to once again not to annoy people, cause them understanding and perhaps a smile, a little can edit standard replies.

Avoid the obvious

To begin, start with the answer, which is more annoying and all that you should not be used.

I got your letter. Firstly, this is not entirely true. Because the letter has fallen into your box, but if you've seen it or read it - is another question. If you do not read, then either ignored, or you have better things to do. And that's why it's even more annoying.

I read your letter as soon as possible. Leave such answers are very risky. First, each person has their own idea timeframe "shortest possible time". Secondly, leaving the following answers to anyone who sends you a letter in the hot periods of your work, you leave people hope to get an answer to these "as soon as possible." Answer the many letters of this period of time is simply unrealistic. And people are offended, annoyed and angry.

Thank you for your message. Courtesy - it's good. But what is the use of your "thank you" if you still do not answer the letters? People taking the time to write you a letter, and in return received a standard letter of thanks and tranquility. It turns out that you not only did not respond to their letters, but also proved to be very insincere.

Please expect a response within 24-48 hours. This response is less irritating and can be more useful, as the man indicates certain timeframe. But if you know that still do not have time, it is better to refuse such an auto-reply or select another time - less than clear. Such as "expect a response within 3-5 days."

Try to awaken in man good-natured

That is, pick an answer that would not cause irritation and leave the person in a good mood. You would not need to use an auto responder, if you were not so loaded with work. That's about it and it should be said in the message. To people understand that you can not answer, not because they are too lazy or you do not care what is written there. And because you have a good reason for this.

Write something like - "At the moment I am very busy working and do not have time to process messages. But to answer your letter as soon as I can. Thank you for your patience and understanding. "

In the end, if the answer is so important, that person can simply call you and find out everything you need, for a minute.

Use humor

Humor to the place and on really helps smooth over the situation. Sometimes a single smile, and all at once falls into place, and the frustration and anger disappear. Try using it in your auto-reply. Just remember here that everyone has a sense of humor and some answers may not seem quite so ridiculous. Therefore, joking easily and on general topics.

This can be something like "I am covered with an avalanche of work. As soon as the rescue work on digging me out of the rubble will be finished, I will read your letter and answer it, "etc.

Brevity is the soul of wit

Auto-reply should not be very long (or he just did not read to the end, plus you also take away the human time, which is expecting a normal response in the case) and, ideally, consist of three points:

1. This letter is an auto-response.
2. The reason why it was sent to this email.
3. Further actions of the recipient of the letter. For example, you are on vacation, and during this period you replace so-and-so, in all matters refer to it: name and contact details of your deputy.

If you approach to this problem creatively and correctly write all such auto-response will no longer annoy recipients. Especially if you left there human contacts, which in your absence solves all issues.

bonus tip

Kevin Rose, whose mailbox is filled up an incredible number of emails every day, change settings, and created the "bankruptcy of the filter." Sometimes, despite our best efforts, we miss important messages. Kevin therefore proposes to create a auto responder that sends such a message after two weeks:

"Your e-mail (address) is not opened within 14 days. In order to reduce to a minimum the accumulation of emails, it was placed in the archive. If you still want to get the answer, simply press «Reply» (answer) and your message will automatically be placed in the priority queue. Thanks you."

This is certainly not the most polite response, but if you do not deal with reports to overwhelm you, it can help a lot. First, you give the person know that his letter was not deleted or read and unanswered; secondly, if it is important for him, he will once again remind of itself by sending a message in the queue to read; and finally, thirdly, you do apologize for what has not yet had time to read the letter.