"Alice" will be able to redirect user complaints to the authorities

The autonomous non-profit organization Dialogue has developed a skill for Alice to collect complaints to the authorities. The service is already in the public domain, write "Vedomosti".

The head of "Dialogue" Aleksey Goreslavsky noted that all voice messages will be sent to the "Incident Management" system. It was specially created to monitor messages on the Internet about social and domestic problems that may require a response from the authorities: housing and public utilities, landscaping, education, healthcare, etc.

• All messages are automatically recorded using special algorithms, and then redirected to the relevant departments.
• The average time from creating a complaint to accepting a problem is 4 hours.
• You can talk about everyday problems that need to be solved in all regions of Russia, except for Moscow. Negotiations are underway with the city authorities on the introduction of monitoring technology.
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• At the moment, "Incident Management" processes 281,000 messages a month, said the representative of ANO "Dialogue".
• In the background, the voice assistant will not transmit data to the system, the developers assure.

To use the skill, say the phrase to activate it - "Alice, start the skill" Incident Management "". Then you can voice the problem.

The interlocutor of "Vedomosti" noted that the system processes only "constructive messages" that regional or local authorities can take to work. For example, “medicine was ruined” is a non-constructive message, and “medicine was ruined because I have been queuing for the third hour in hospital No. 7” - constructive.