Why and how to use Avito Delivery

Why use this service?

Buyers

With the help of Avito Delivery, you can search for the things you need throughout Russia, not being limited to your city or region. You no longer have to suffer from the fact that a camera lens or professional tennis rackets are sold at a bargain price somewhere in the Leningrad region, and you live, for example, in Ukhta.

With the help of Avito Delivery, you can buy almost any product weighing up to 15 kilograms and dimensions up to 120 × 80 × 50 centimeters. The order will need to be picked up from the pick-up point you selected in advance, or you will need to request courier delivery. In this case, you can check the product upon receipt and send it back free of charge if it does not fit.

For sellers

With Avito Delivery, sellers can offer their goods almost all over Russia. Now you shouldn't be afraid that your small town will not have a buyer for a retro attachment or professional sports equipment. After all, a person who dreams of your product can be found anywhere.

With Avito Delivery you can sell almost anything you want, for example, car parts, musical instruments. A complete list can be found on the site.

Another bonus - no need to negotiate for a long time, agree on a suitable time and meet with the buyer in person. You choose the closest pick-up point yourself and arrive there at a convenient time. For delivery in Moscow, St. Petersburg and a number of other large cities, you can call a courier and send the goods directly to the buyer. Courier delivery is still only available to private sellers, but small businesses will soon be able to use it as well. Registration of delivery will take a few minutes, and if the product suits the buyer, you are guaranteed to receive money.

Is it really safe?

For buyers

Yes. Firstly, everything happens on Avito: communication with the seller, and payment for goods and delivery. You do not need to communicate about the deal in other messengers, and if the seller sends you links to third-party resources, do not follow them.

Secondly, Avito has a money-back guarantee. You can cancel your purchase at any time:

• Even before the parcel was sent, because they just changed their minds. In this case, the money for the goods and delivery will be returned to the card immediately.
• Upon receipt of the order or while it is in transit. The money will be returned to the card within five business days.

For sellers

Yes. All processes take place on the Avito platform: placing an order, managing delivery, receiving payment. If the buyer offers you to correspond in another messenger - do not agree, as the transaction may become unsafe.

If the item is lost or damaged during delivery, Avito will compensate the cost of the goods. So you will not lose money.

How to connect Avito Delivery?

Buyers

You don't need to do anything special. Just when searching for offers in Russia, select the "With delivery" filter: any goods from the generated list will be available for ordering.

For sellers

Avito Delivery can be connected to all goods that are suitable in weight and dimensions, or selectively.

• In the first case - open the profile settings, find the "Avito Delivery" column there and switch the switch to the active position - it will turn blue.
• In the second case, go to the product card and also move the Avito Delivery slider: when the option is disabled, it is colored gray, when it is activated, it is blue.

How to ship the goods and where will they arrive?

Buyers

You can get an order in two ways. First - delivery to the point of issue. The order will be delivered to one of the partner delivery points. There are more than 40,000 of them in 650 cities of the country, including branches of the Russian Post. You will be able to choose a convenient option on the map during ordering. Pick up the goods - at any time within five days after receiving the notification of its delivery.

Second - courier delivery. It is of two types:

• courier Boxberry. You can use it if you order goods from another city. To do this, when ordering delivery on the Avito website, you need to select the Boxberry order pickup point. In the meantime, the parcel is on the way, order a courier: he will bring the parcel from the pick-up point to your home. You will be able to view the order, accept it and refuse if it does not fit. This type of service is available in most cities that have Boxberry.
• by courier Delivery man. Choose if you order goods in your city. While this service is available to residents of Moscow and St. Petersburg. And from the end of April it will be possible to use it in Krasnodar, Yekaterinburg, Kazan, Nizhny Novgorod, Chelyabinsk, Omsk, Rostov-on-Don, Samara, Perm, Volgograd, Saratov, Voronezh and Krasnoyarsk.

For sellers

When you receive information about the order, select a convenient pick-up point on the map or order a courier.

If you have chosen the first method, you will need to take it to the pick-up point of the selected service within a few days from the moment the buyer paid for the goods. To complete the shipment, you will need a passport and a special code - it will be indicated in the order message. You don't need to write by hand and fill out forms: you just put the goods in the box, show the document and name the code. Then the employee of the reception point will do everything. Do not forget to pick up the invoice with the signature and stamp of the item employee. Keep the document with you until you receive money for the goods.

You can send goods by courier only in the city.

How to pay for shipping and order?

Buyers

The order is made on the website Avito or through the app, you need a bank card to pay. The required amount is reserved on it and goes to the seller's account only after you receive the order.

Shipping cost depends on the region, delivery service and product price.

After placing the order, just in case, write to the seller: make sure he received a notification and find out when he will send the parcel.

For sellers

The buyer pays for shipping, so you use the service for free.

After the client receives the package, you will receive a notification. Then you will need to fill out a form with information about the card, and that's it: the money for the order will go to it.

How do I get the goods?

Buyers

When the parcel arrives, you will receive a message with a code in the Avito messenger - you will need to name it at the point of issue. Take your passport with you - you will also be asked to show it.

Courier delivery can be contactless: for this, ask the courier to leave the order at the door.

You can check the item at the pick-up point or at home before purchasing.

Inspect the order carefully upon receipt. Usually 15 minutes are given for this. Make sure the item matches the description. Check if there is any damage (scratches, chips) on the item itself or packaging. If everything is in order, go to Avito and in the correspondence with the seller, click the "Goods received" button.

If you received the goods at the point of issue, but you cannot check it on the spot, let's say there are no suitable cables or sockets in the point, proceed as follows:

1. Examine the goods externally: if there is no damage, confirm receipt and take the order.
2. At home, check the product for performance. Try to film the process.
3. If something goes wrong with the purchase, write to the seller: explain the situation and try to negotiate.

Contact Avito support if the seller does not contact. Attach video and product photos, screenshots of correspondence.

What if the product doesn't fit?

Buyers

No problem. Just after checking, you need to issue a refusal to purchase at the point of issue or from the courier. Avito will send the order back to the seller, and you will be refunded both for the goods and for delivery. You do not need to pay for the return of an unsuitable item.

For sellers

Do not worry. If the goods did not suit the buyer, he will refuse it at the point of issue: the item will be returned for return, and it will return to the same point of receipt at which you delivered it. And if courier delivery was chosen, the goods will be brought to your home.

What should I do if the item is damaged during delivery?

Buyers

Everything is just as simple: you issue an act of refusal, and you will be refunded.

For sellers

The goods may be damaged during the first shipment or during the return. In any case, you should not worry - the cost of the loss will be compensated by Avito.

Inspect the returned goods at the point of issue: it is advisable to record the process on video. If you notice that the item is damaged, contact the staff of the item or the courier to draw up an act. Commit all detected changes in it. Then write in support of Avito. Take the product with you - it may come in handy during the refund process.

If the order is lost during delivery, you also need to inform the support service. The cost of the goods will be compensated.

Buy or sell on Avito