How to temper justice with mercy?

Konrad Lorenz, the famous psychologist believes that the behavior of aggression - it is a normal part of human life. Not without aggression in the field of business, including Web Development. Let me share with you some simple tips to combat the "business" of aggression.

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Aggression no one is immune, including our customers. However, it is from us, the performers depends on whether the aggression escalates into conflict, unfavorable, in fact, both of you, or you will be able to calm the aggression, sending it back on track.

• The first thing you need to do - is to identify the causes of aggression. Usually aggressive behavior is caused by so-called "self-reflection" of discontent when the partner "wind the" myself repetition and comprehension of their own discomfort. So the first thing you need to do - is to ask, "What happened, what are you unhappy?"

• The most unpleasant thing that can happen during the aggression - a communication on the "lower" levels of communication. In other words, if you fall through to recriminations, insults and bickering, the chance to emerge victorious from the fight with the aggression you have a little bit.

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• Try to interrupt the chain of mutual insults in the bud. Tell yourself and the other party: "Stop! Let's talk constructively! "Good to just give yourself and your partner time trying to catch his breath. Aggression is dissipated rapidly with time.

• Do not do during a dispute harsh statements or anchor movements - do not slam his hands on the table, do not tear the paper. Typically, such action is unnecessary Poleshko that help the fire of aggression do not go out for a long time.

• Do not try to give yourself a way out of the problem. Many believe that aggression should be given a discharge - in fact "discharge" only worsens your mental condition.

• Enter the point of solving the problems in the process of preliminary agreements. Tell the partner or customer: "Let's solve all the problems and disputes in person or over the phone - if the case is serious, I am willing to meet with you at any convenient time for you."

It is important to understand that the way out of any conflict in the hands of a man who acts confidently and quickly. Beautiful solution to the conflict is paying dividends, and laced aggression harms everyone.