How to bring back the forgotten things in the train, if you came down to the middle station

You got off the train at an intermediate station, and discovered that they have forgotten luggage. If the awareness of it is already after your train arrived at the terminal station, pick up the luggage you can only there. In that case, there is an official instruction by Railways.

This material is based on personal experience, it will help those who discovered the theft until the arrival of the train at the last station. A simple guide will save you heaps of red tape and allow to return the forgotten things.

1. Learn F. AND. ABOUT. chief of station

Find on the Internet first and last name the chief destination station, which comes your train. You will simple query like "the head of the railway station in Astrakhan." The press service of Railways is quite active, so the station chiefs are often referred to in the information field.

2. Call reference

If you can not install the name chief Station, does not matter. Go to the website Railways in "Contacts" section and find the reference number on official employees of JSC "Russian Railways". At the time of writing this phone: +7 (499) 262-99-01.

Call and tell me what you need a phone chief of station in a certain city. Employee will switch you to help this region. There again refine your search, and you will not only inform the number, but also prompt name, surname and patronymic of Chief of station, if you can not find this information on their own.

3. Find out the mobile number of the train chief

And then your task - to make a series of polite short calls with a single purpose - to find the phone number of the chief of the train, where you went. My string looks like this: Head Station → boss of the Federal Passenger Company → boss reserve conductors.

And that boss of provision and suggested to me the coveted mobile. Although the second link I, frankly, almost lost hope, since the boss first FPC said the forgotten things is irrelevant. It helped that I was asked, how do we know the chief cell of the train, as it is more or less understood the railway hierarchy.

4. Explain the situation

At each stage, I uttered the same short and succinct text: "Good afternoon. Convenient for you to talk? My name is Irina, I am such a passenger train, which now goes to Astrakhan. Entered the intermediate station and forgotten luggage. Please help me to return. " And when phoned the head of the train, he said More, in which car and what place was traveling, and described what it looks like luggage.

5. Agree on how to get things

After you call the head of the train car number, seat number, and describe in detail the forgotten things, he will go and check on the spot whether they are. And then contact you. If things are in place, then ask for his help. Find out when the train goes back and how much it will stop at your station so that you can drive up and pick up the luggage. I agreed, that'll take things in the opposite end point of trains, rather than at an intermediate station.

6. Be polite

It is important to understand that every time you talk with someone who you do not owe. You request, because to watch your luggage - it is the responsibility of each passenger. Remain polite. Help tips. Do not be afraid to ask for help and do not forget to thank the Head of the train, which has saved you from serious red tape and trips to some Barnaul, Khabarovsk, or, as in my case, Astrakhan.

see also

• Life hacking for those traveling by train →
• Checklist for travelers: what to take with you on your trip →
• What to do if your luggage is lost or damaged →