How to return the goods without marriage: 3 simple steps and important tips

If not a new thing came to size or simply ceased to please, do not rush to throw it. The law permits to carry the goods of marriage back to the store to exchange for the right or return the money.

How to return a quality product

Step 1. We study the list of goods that can not be returned

Not all things will be back, so make sure you check the list of goods that can not be returned. It includes:

• medications;
• cosmetics and toiletries;
• lingerie and hosiery products;
• household chemicals;
• jewelry;
• Complex household appliances (TV, refrigerator, computer);
• textiles and knitwear;
• houseplants;
• periodicals (newspapers and magazines).

Step 2. Go back to the store

Return merchandise without a marriage, you have 14 days. The visit, during that period score, Which bought the wrong thing. Even if a network firm, return or exchange goods only at the place of purchase. Contact the service centers, other online stores or the manufacturer's useless.

For a refund or exchange of quality products:

• Bring a receipt and the packaging or corporate package that the seller put the thing. In any case, grab a passport. The law does not require it, but in practice traders are kindly requested to show documents.
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• Check on the spot whether the factory labels and seals (without the seller may not receive the goods). Please note that we are talking about plant labels. If you are frustrated shopping label, tag or sticker - do not worry. Goods re-label the supermarket worker.
• Important thing to save the presentation. Worn items in the shop will not be accepted. Therefore, on the fitting can not come. And no washing.

Step 3. Explains the seller

Tell the seller that the goods did not fit the size, color or style and you want to exchange it or refund the money. If the store is exactly the same thing, but the right color or size, the exchange will take place without any problems. Typically, the exchange did not ask for anything to sign or fill. Given thing and check, got a new one. But to return the money you need to fill out an application.

If you keep the receipt, and the seller sign the law "On Protection of Consumer Rights", the three steps is sufficient. And what if the check is lost or the seller does not want to accept the goods?

important tips

How to return an item without a receipt

I spent a small opinion poll among friends. The question was: "Have you tried to return an item if lost your receipt?" 9 out of 11 people said they did not return to the store for money, because "no one did not prove it." Sellers are misconceptions buyers. "No check - anything can not help." This is not true.

Article 25 of the Law "On Protection of Consumers' Rights saysLaw on Consumer Protection".That the absence of a check does not hurt to return or exchange the goods. You just need to prove the fact of buying a different way.

How to prove the fact of purchase without a receipt

The proof will be packing, corporate package, the operation through discount card, Payment by credit card - any mark that can confirm that the goods bought in the store. Still it is possible to bring a witness. They can become a store employee who was working that day at the office or on the trading floor (and remember you).

If you bought the goods a few days ago, the seller can view the cash transactions in a day of shopping and find the check number, and then write out a trade. And already on the commodity check for an exchange or refund. To do this would be to write a statement about the loss of a check addressed to the store manager. Such a declaration shall passport details, so a passport is to be with you.

How to return merchandise purchased on sale

Another common misconception that the goods at a discount can not be returned. Of course you can. Returns and exchanges can not be only the product utsenonny by reason of marriage, if you are warned about this marriage.

If the thing was no marriage, but marked with the sale, you have the right to exchange or return it.

What if the seller refuses to return money

If the seller does not want to return the money or to exchange, ask the administrator or call the store manager. If you do not help - write a complaint in the name of the seller or the manager. Be careful: the seller must sign when you claim, thus confirming its receipt.

Summary

• Return the goods without marriage is possible in 14 days if it is not present in the list of goods that can not be returned.
• Lost check - do not worry. Prove purchase another method, or call your witness.
• Return the item to sell as easily as usual.
• If the seller does not want to return the money or exchange an item, then write a claim.

Sellers and administration often hoping to legal illiteracy customers, trying to convince them to abandon their claims and get away with anything. Feel free to refer to the first paragraph of Article 25 of the Law "On Protection of Consumers' Rights. Let the staff understand that you know your rights. Usually it takes any objections, and your problem is solved in a few minutes.