As technologies change business in 2019

sales center

For what: to sell in the messengers and social networks.

The company has no technical capability to receive payments from customers via instant messenger, but "Bitriks24.Dubay" appeared a tool that allows you to make directly in the chat rooms. "Sales Center" helps to accept payment from the correspondence with the client - to open a browser and navigate to the online store does not need to do this.

"Sales Center" will accept payments through the "Savings Bank", "Alfa-Bank», Apple Pay and Google Pay. Right in the chat, you can show the catalog and register the client with the built-in form online records. Enroll you to visit the client can from the messenger, no calls and define the convenient time. All orders and applications are automatically stored in the CRM.

tunnels sales

For what: to establish cooperation departments to work with the customer at different stages.

Often entrepreneurs are trying to put the entire business process into one long sales funnel. For example, in the company to install underfloor heating attracting customers engaged in marketing, selling service sales managers, and delivery and installation of flooring are service specialists.

With the tool "Tunnels sales" can be created for each line of business separate funnel simple steps: to attract customers, sales, service and re-purchase.

"Tunnels sales" automate the connection between the funnels. You pave the way for a buyer steps in a simple editor, and further work is proceeding on a given scenario. All leads are from marketing automatically fall into the sales funnel, and all interaction with the client is available on the same screen.

Bots in CRM

For what: to spend less time on phone calls and correspondence.

"Bitriks24.Dubay" save your managers from routine tasks. Service calls and correspondence with customers can automate - that perfectly cope with the robots.

The new version of CRM have robots that are able to make phone calls and chat in the chat rooms. They will update the customer's contact information, to agree on the terms of delivery and collect information about the quality of service. Call recording and answers chatting stored in CRM.

Through analytics

For what: to select an advertising channel that pays off, and turn off the channel that spending budget is wasted.

If you send a lot of money on advertising that does not mean that it will provide you with a steady stream of customers. Every ruble invested in the promotion should work: if advertising channel is not profitable, it is time to abandon it.

"Through the analyst" to "Bitriks24" - a tool that will calculate the performance of each ad trends, including offline. CRM helps to know which traffic is most often turns into a sale, and show how the client came to you and how much money is spent on its involvement.

In addition, "Through analyst" depicts how each manager interacts with various advertising channels. You will be able to reallocate the work with traffic so that each specialist has been extremely effective in its place.

"Through Analytics" from "Bitriks24" built into CRM and does not require integration - all of the data have been collected in a single system.

back office 1C

For what: to work with "1C" directly into the CRM.

In "Bitriks24", a new free app "1C back office." To place an account or invoice, no need to constantly switch between different programs.

"1C" will open in the card CRM: you can work with the documents and immediately send them to clients. All documents are stored in the "1C" and "Bitriks24". The application works in real time and is suitable for any "1C" browsers and customized solutions.

Free to try, "Bitriks24"