Why it does not work without the CRM telephony "Simple Business"
Work And Study / / December 25, 2019
What is more important to you: your eyes, hands or ears? Probably all. But business today is forced to choose. Any good CRM for reference and interaction with customers, or phone to communicate with them. Making "all in one" there is little, and it creates a lot of problems for companies whose activities are closely tied to dealing with people.
We managed to find the right product at the right time. Today we offer you to get acquainted with the system under the name "simple business». This CRM integrated with the default advanced IP-telephony and virtual PBX allows you to literally During the day, to deploy a full-fledged environment for the entire company, simultaneously ensuring its connection to any needs.
Moreover, now they have a special offer in which direct phone numbers given away for free, so by connecting to them today, and you can still save well.
We will not talk in detail about the basic CRM functions and focus on its main feature - integration with telephony.
Understand all the disadvantages of separate operation of the customer base and the telephone can be a simple example. Calling man with a question or a desire to buy something. The operator picks up the phone, then he needs to find out the identity of the caller and the essence of treatment. Next you need to find and raise customer card in CRM and add the new information. Man waiting and nervous, the operator spends a lot of time, which is why all forms waiting to be answered. It also happens that the treatment requires the client's transfer to another specialist. Man switch, then he needs to explain everything again.
Now imagine that, together with a call to the operator is displayed full customer card with all the accompanying information, attachments, and documents the history of transactions. To solve the problem will require a minimum of information and time. The subject of the call on the move is entered on the card, even if the client is required to switch to another specialist, then he will not need to re-clarify the purpose of the call.
This format of the work not only increases customer loyalty, but also great to reduce the processing time of each call.
Due to PBX features is possible to distribute the load evenly among all the operators and simultaneously monitor their performance through a configurable filter system.
In a typical CRM managers had each time to manually set the filtering options, and to do it for each employee. In the case of "just a business" can be a time to create the necessary filters for each individual employee, and then analyze its activity for a few seconds just a couple of clicks.
"Simple Business" is suitable not only for working with clients and control, but also for the employees themselves. It has everything necessary to ensure that the tasks were carried out quickly and without confusion.
- Minimalistic interface does not distract from work and simplifies the development of CRM.
- Important comments and notes to tasks and projects are marked as favorites and are available on a separate tab.
- All issues are discussed and resolved in the built-in chat, without having to force employees to register with some third-party instant messaging applications.
- Full-time job in the CRM is possible via a desktop client, Web-based and mobile applications for iOS and Android, that is, from anywhere in the world.
"Simple Business" good by the fact that allows for one month to test the system in the company without restrictions in terms of functionality and nothing it does not pay. Do not like it - to keep accounts and are looking for a more suitable CRM. Like it - pay for three months of service at the rate of "Pro" and get free direct Moscow number or the number in any other region with no monthly fees.
«Simple Business» - CRM and telephony business